Virtual Overpayment Analyst in Nashville, TN at Parallon

Date Posted: 5/15/2018

Job Snapshot

  • Employee Type:
  • Location:
    Nashville, TN
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Job Summary – The Overpayment Analyst is responsible for researching and resolving overpayment discrepancies, credit balances, returned hospital refund checks and handling patient concerns as needed.

Supervisor – Overpayment Resolution Manager

Supervises – not applicable

Duties (included but not limited to):

• Perform and validate discrepancy reason coding

• Initiate refunds of identified overpayments and resolve open discrepancies

• Monitor take-backs and initiate refunds as appropriate.

• Review and resolve credit balances

• Accept phone calls and resolve patient concerns related to account balances

• Research returned refund checks and take the necessary action to resolve.

• Identify problem accounts/processes/trends and escalate as appropriate

• Utilize effective documentation standards that support a strong historical record of actions taken on the account.

• Ability to perform basic math to ensure accurate statement of accounts receivable

• Meet the productivity and quality standards of the organization

• Timely completion and comprehension of all educational requirements

• Practice and adhere to the "Code of Conduct" philosophy and "Mission and Value Statement"

• Other duties as assigned


High school diploma or GED required.


One year of related experience required.