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Virtual Healthcare Insurance Collector in Nashville, TN at Parallon

Date Posted: 5/15/2019

Job Snapshot

Job Description


SHIFT: Work From Home

SCHEDULE: Full-time

 Parallon believes that organizations that continuously learn and improve will thrive. That’s why, after more than a decade, we remain dedicated to helping hospitals and hospital systems operate knowledgeably, intelligently, effectively and efficiently in the rapidly evolving healthcare marketplace, today and in the future. As one of the healthcare industry’s leading providers of business and operational services, Parallon is uniquely equipped to provide a broad spectrum of customized revenue cycle services.

The Collector is responsible for performing account follow-up and resolution

of insurance and patient receivables.

Duties (included but not limited to):

 Work insurance pools and contact insurance companies to resolve claims that are not paid

in a timely manner

 Review EOB’s, remits and payer correspondence in the course of performing account followup

and escalate any identified issues to the appropriate area for review and response to

expedite claim resolution.

 Identify problem accounts and escalate as appropriate

 Maintain compliance with pool completion requirements

 Maintain required productivity and QA standards

 Document in the patient account record to identify actions taken on the account

 Work with patients and guarantors resolve payer requests and discrepancies to promptly

resolve pending claims.

 Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value

Statement” and all policies and procedures related to the Collections department.

 Other duties as assigned


• Communication - communicates clearly and concisely, verbally and in writing. This includes
utilizing proper punctuation, correct spelling and the ability to transcribe accurately.
• Customer orientation - establishes and maintains long-term customer relationships,
building trust and respect by consistently meeting and exceeding expectations
• Interpersonal skills - able to work effectively with other employees, patients and external
• PC skills - demonstrates proficiency in Microsoft Office applications and others as required
• Policies & Procedures - demonstrates knowledge and understanding of organizational
policies, procedures and systems
• Basic skills - able to perform basic mathematical calculations, balance and reconcile figures,
punctuate properly, spell correctly and transcribe accurately
High school diploma or GED required.
Minimum one year related experience required, preferably in healthcare. Relevant education
may substitute experience requirement.