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Virtual Collections Team Lead in Norcross at Parallon

Date Posted: 5/17/2019

Job Snapshot

Job Description

GENERAL SUMMARY OF DUTIES - Coordinates activities related to daily Collections operations.DUTIES INCLUDE BUT ARE NOT LIMITED TO:
• Maintain established departmental policies and procedures, objectives, patient, and customer service policies
• Handle difficult patient and third party follow-up problems
• Review accounts recommended for write-off to ensure accounts have aged as determined by
• Review accounts in bankruptcy
• Review agency and attorney performance reports
• Assist team members with questions, concerns, and complaints from insurance companies, patients, and other
• Work as a liaison between team members and PAS staff
• Assist with payroll activities for team members (i.e., time cards, edit sheets)
• Establish working relationships with individuals at insurance companies
• Assist manager with developing team goals and action plans
• Assist with training of new team members
• Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”
• Other duties as assigned

Job Requirements

• Communication - communicates clearly and concisely, verbally and in writing
• Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by
consistently meeting and exceeding expectations
• Interpersonal skills - able to work effectively with other employees, patients and external parties
• PC skills - demonstrates proficiency in PC applications as required
• Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and
• Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate
properly, spell correctly and transcribe accurately
• High school diploma or GED required
• At least one year of collections experience required
• Prior supervisory experience preferred