Vendor Collections Management Team Lead in Nashville at Parallon

Date Posted: 10/4/2018

Job Snapshot

Job Description

The Vendor Collections Management Team Lead is responsible for the training,
support and day to day work flow management of the VCM Representatives.

Duties (included but not limited to):
• Provides on-going training, coaching, and support to VCM Reps.
• Responsible for assembling and allocating daily work assignment to VCM Representatives.
• Assists VCM Manager with annual performance reviews for staff.
• Monitors Bankruptcy Exceptions, VCM Pool Completion, CWF and eRequest aging stats
(daily) to ensure results remain within corporate policy/guidelines.
• Tracks and monitors VCM Rep productivity (daily)
• Performs monthly quality audit reviews on accounts assigned to VCM Reps as required by
Corporate/SSC policy.
• Researches and responds to account inquiries and escalations from SSC management, SSC
legal team, facility management, patients, vendors, etc.
• Review correspondence queues in the CWF system, taking appropriate action and
documenting account accordingly.
• Audits accounts approved for legal pursuit by VCM Reps to ensure accounts appropriately
qualify for legal based on SSC policy and that all necessary paperwork is provided to the
• Acts as patient account witness at court proceedings (if requested by Director)
• Handles agency and legal related inquiries from the Customer Support Team
• Monitors prelist to ensure weekly/monthly completion by required
• Monitor¡¦s all self pay A/R, and collaborates with management to ensure
proper account placement with collection agencies and timely agency closebacks.
• Coordinates with VCM Manager to maintain account placements numbers, inventories,
invoice amounts.
• Initial approval for all vendor invoices.
• Perform VCM staff quality reviews as required by Parallon/SSC Policy.
• Facilitates completion of regular inventory reconciliations (at least monthly) for
all vendors including eligibility, early out, bad debt, and 3rd party liability, etc.
• Approve charity write-offs based on threshold by reviewing account
notes for appropriateness.
• Assist team members with questions, concerns, and complaints from
insurance companies, patients, and other personnel.
• Assist managers in working with agencies.
• Assist with developing agency goals and actions plans.
• Provides administrative support by managing PTO requests, ordering supplies, and remote
support for WFH employees
• Responsible for daily operations and review of TPLMVA attorney requests, as applicable.
• Handles written correspondence regarding estates and bankruptcies from patients and/or
• Responsible for management of all Medicaid Eligibility related processes
• Practice and adhere to the ¡§code of Conduct¡¨ philosophy and ¡§Mission and
Value Statement¡¨
• Other duties as assigned.

Job Requirements

• Organization - proactively prioritizes needs and effectively manages resources
• Communication - communicates clearly and concisely, verbally and in writing. This includes
utilizing proper punctuation, correct spelling and the ability to transcribe accurately.
• Customer orientation - establishes and maintains long-term customer relationships,
building trust and respect by consistently meeting and exceeding expectations
• Interpersonal skills - able to work effectively with other employees, patients and external
• PC skills - demonstrates proficiency in Microsoft Office applications and others as required
• Leadership - guides individuals and groups toward desired outcome by providing training,
advice and feedback to assist/support employees in achieving established performance
• Tactical execution - assist in monitoring operational processes and making
recommendations for changes/adjustments as needed during the implementation or
change to new products or processes
• Policies & Procedures - demonstrates knowledge and understanding of organizational
policies, procedures and systems
• Basic skills - demonstrates ability to organize, perform and track multiple tasks accurately in
short timeframes, have ability to work quickly and accurately in a fast-paced environment
while managing multiple demands, ability to work both independently and collaboratively
as a team player, adaptability, analytical and problem solving ability and attention to detail
and able to perform basic mathematical calculations, balance and reconcile figures,
punctuate properly, spell correctly and transcribe accurately.
High School diploma or GED required.
At least one year of related experience required.