Vendor Collections Management Analyst in Houston at Parallon

Date Posted: 8/16/2019

Job Snapshot

Job Description

Job Summary – The Vendor Collections Management Analyst is responsible for performing account reviews, follow-up and resolution of bad debt pre-list and handling incoming calls from patients and agencies related to aged receivables.
Supervisor – VCM Manager

Supervises – not applicable
Duties (included but not limited to):

. Reviews patient accounts for accuracy prior to placement to outside collection vendors
. Researches and responds to vendor inquiries
. Reviews remits and submits insurance billing requests where applicable during account review process
. Reviews bad debt, bankruptcy, and deceased patient accounts to ensure that accounts follow appropriate collections and billing protocols according to SSC and corporate policy
. Reviews correspondence in the CWF system and takes appropriate account and document action
. Reviews and authorizes affidavits related to patient billing, as applicable.
. Reviews aged accounts placed with outside collection vendors to ensure collection activity is still viable and appropriate
. Analyzes accounts for legal pursuit by outside collection vendors
. Responds to requests which include researching payments, contractual adjustments, payment arrangements, audits, etc.
. Maintains and reviews all invoice reconciliations and ensures any issues are resolved in a timely manner.
. Ensures vendor inventories reconcile to SSC systems by completing recons and
updating I-Plans and or placements as needed by the end of each month.
. Handles inquiries regarding estate and bankruptcy accounts from patients and/or
. Assist with the Medicaid Eligibility vendor reconciliation, as requested.Manages the onboarding and termination process for vendors
. Provides support during vendor transitions: Medicaid Eligibility, Early Out, Primary and Secondary agencies.
. Maintains all agency reports, remits, etc. to meet with the corporate retention
schedules. Work the acknowledgement and close and return reports monthly.
. Handles all calls. Emails, eRequest and correspondence from collection agencies.Responds to requests which include research payments, contractual, approving arrangements, audits, etc.
. Works CWF Bankruptcy queue to ensure account is flagged as bankrupt and assigned to agency. Also, works the daily bankruptcy exception report.
. Works Estate pool by reviewing accounts for insurance and assigning to agency as needed. Reviews other pools for previously identified deceased patients and takes require action up to and including placing account to Bad Debt.
. Works the Designee portion of the Bad Debt Prelist as defined in the Bad Debt Prelist policy.
. Work the agency acknowledgement and close and returns pools or through reports (if applicable).
. Maintains agency reports and invoices within the corporate retention schedule.
. Assists with Charity processing.
. Perform Monthly Medicaid Reconciliation in accordance with the policy.
. Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value
. Other duties as assigned


. Communication - communicates clearly and concisely, verbally and in writing. This includes utilizing proper punctuation, correct spelling and the ability to transcribe accurately.
. Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
. Interpersonal skills - able to work effectively with other employees, patients and external parties
. PC skills - demonstrates proficiency in Microsoft Office applications and others as required
. Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems
. Basic skills - demonstrates ability to organize, perform and track multiple tasks accurately in short timeframes, have ability to work quickly and accurately in a fast-paced environment while managing multiple demands, ability to work both independently and collaboratively as a team player, adaptability, analytical and problem solving ability and attention to detail and able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately.

Job Requirements

  • High school diploma or GED required.

  • One year of related experience required.