Underpayment Resolution Team Lead in Richmond at Parallon

Date Posted: 10/5/2018

Job Snapshot

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    At least 1 year(s)
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Job Description

Underpayment Resolution Team Lead
Parallon is an affiliate of Hospital Corporation of America (HCA Holdings, Inc.) and is a leading provider of healthcare business and operational services. Parallon supports healthcare providers in the area of revenue cycle (billing, collections, denial management), technology, patient registration, insurance verification and health information management.
Job Summary:
The Underpayment Resolution Team Lead is responsible for assisting the Underpayment Resolutions Manager with training of the Underpayment Resolution department. Also, performs daily discrepancy account resolution and coding.
Duties (included but not limited to):
  • Provides introductory and ongoing training and education to staff to ensure that policies and procedures are followed
  • Meets with the Manager regularly to effectively communicate and resolve Underpayment issues, set and prioritize goals and improve processes
  • Assists with staff communication, providing updates, resolving issues, setting goals and maintaining standards, including performing QA reviews for staff
  • Maintain established departmental policies and procedures, objectives, patient, and customer service policies
  • Monitors inventory by running appropriate reports and contacting insurance companies to resolve claims
  • Identifies problem accounts and escalates as appropriate
  • Updates the patient account record to identify actions taken on the account
  • Assist manager with development and implementation of department and project action plans
  • High School diploma or GED required.
  • At least one year of related experience required.

We offer free parking, training support, competitive salary and excellent benefits to include several insurance package options for Medical, Dental and Vision; Paid Time Off for vacation, sick leave and holidays, Employer-paid Short Term Disability, Company matching 401K and more!

Parallon is an Equal Opportunity Employer (EOE), minority/ female/ veteran/ disabled, offering a great work environment, challenging career opportunities, and competitive compensation.


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