Underpayment Resolution Team Lead in Largo, FL at Parallon

Date Posted: 3/13/2018

Job Snapshot

  • Employee Type:
  • Location:
    6451 126th Avenue North
    Largo, FL
  • Job Type:
  • Experience:
    At least 1 year(s)
  • Date Posted:

Job Description

Job Summary – The Underpayment Resolution Team Lead is responsible for assisting the Underpayment Resolutions Manager with training of the Underpayment Resolution department. Also, performs daily discrepancy account resolution and coding.


Duties (included but not limited to):
• Provides introductory and ongoing training and education to staff to ensure that policies and procedures are followed
• Meets with the Manager regularly to effectively communicate and resolve Underpayment issues, set and prioritize goals and improve processes
• Assists with staff communication, providing updates, resolving issues, setting goals and maintaining standards, including performing QA reviews for staff
• Maintain established departmental policies and procedures, objectives, patient, and customer service policies
• Monitors inventory by running appropriate reports and contacting insurance companies to resolve claims
• Identifies problem accounts and escalates as appropriate
• Updates the patient account record to identify actions taken on the account
• Assist manager with development and implementation of department and project action plans
• Meet the productivity and quality standards of the organization
• Complete and comprehend all education requirements
• Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”
• Other duties as assigned

Job Requirements

• Organization - proactively prioritizes needs and effectively manages resources
• Communication - communicates clearly and concisely, verbally and in writing. This includes utilizing proper punctuation, correct spelling and the ability to transcribe accurately.
• Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
• Interpersonal skills - able to work effectively with other employees, patients and external parties
• PC skills - demonstrates proficiency in Microsoft Office applications and others as required
• Leadership - guides individuals and groups toward desired outcome by providing training, advice and feedback to assist/support employees in achieving established performance standards
• Tactical execution - assist in monitoring operational processes and making recommendations for changes/adjustments as needed during the implementation or change to new products or processes
• Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems
• Basic skills - demonstrates ability to organize, perform and track multiple tasks accurately in short timeframes, have ability to work quickly and accurately in a fast-paced environment while managing multiple demands, ability to work both independently and collaboratively as a team player, adaptability, analytical and problem solving ability and attention to detail and able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately.


High School diploma or GED required.

At least one year of related experience required.