Underpayment Resolution Team Lead Work From Home in San Antonio, TX at Parallon

Date Posted: 6/22/2018

Job Snapshot

Job Description

Parallon is one of the country’s largest premier revenue cycle partners, with more than 15,800 employees serving 600 hospitals and 3,000 physician practices. Annually, we collect more than $41 billion and interact with 37 million patients. Our track record of results is among the best in the industry.  We serve hospitals, physician practices and healthcare systems by bringing deep operational knowledge and tailored revenue cycle solutions so that providers can focus on fulfilling their mission.





Underpayment Resolution Team Lead

Job Summary – The Underpayment Resolution Team Lead is responsible for assisting the Underpayment Resolutions Manager with training of the Underpayment Resolution department. Also, performs daily discrepancy account resolution and coding.

Supervisor – Underpayment Resolution Manager

Supervises – not applicable

Duties (included but not limited to):

• Provides introductory and ongoing training and education to staff to ensure that policies and procedures are followed

• Meets with the Manager regularly to effectively communicate and resolve Underpayment issues, set and prioritize goals and improve processes

• Assists with staff communication, providing updates, resolving issues, setting goals and maintaining standards, including performing QA reviews for staff

• Maintain established departmental policies and procedures, objectives, patient, and customer service policies

• Monitors inventory by running appropriate reports and contacting insurance companies to resolve claims

• Identifies problem accounts and escalates as appropriate

• Updates the patient account record to identify actions taken on the account

• Assist manager with development and implementation of department and project action plans

• Meet the productivity and quality standards of the organization

• Complete and comprehend all education requirements

• Practice and adhere to the "Code of Conduct" philosophy and "Mission and Value Statement"

• Other duties as assigned


Organization - proactively prioritizes needs and effectively manages resources

Communication - communicates clearly and concisely, verbally and in writing. This includes utilizing proper punctuation, correct spelling and the ability to transcribe accurately.

Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations

Interpersonal skills - able to work effectively with other employees, patients and external parties

PC skills - demonstrates proficiency in Microsoft Office applications and others as



Leadership - guides individuals and groups toward desired outcome by providing training, advice and feedback to assist/support employees in achieving established performance standards

Tactical execution - assist in monitoring operational processes and making recommendations for changes/adjustments as needed during the implementation or change to new products or processes

Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems

Basic skills - demonstrates ability to organize, perform and track multiple tasks accurately in short timeframes, have ability to work quickly and accurately in a fast-paced environment while managing multiple demands, ability to work both independently and collaboratively as a team player, adaptability, analytical and problem solving ability and attention to detail and able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately.

Job Requirements


High School diploma or GED required.


At least one year of related experience required.



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