Transcript Quality Coordinator Work From Home in San Antonio, TX at Parallon

Date Posted: 7/11/2018

Job Snapshot

Job Description

Parallon is one of the country’s largest premier revenue cycle partners, with more than 15,800 employees serving 600 hospitals and 3,000 physician practices. Annually, we collect more than $41 billion and interact with 37 million patients. Our track record of results is among the best in the industry.  We serve hospitals, physician practices and healthcare systems by bringing deep operational knowledge and tailored revenue cycle solutions so that providers can focus on fulfilling their mission.


GENERAL SUMMARY OF DUTIES – Monitors outsourced transcription service activities to ensure

contractual service levels are met. Reviews invoices for accurate billing and payment of services.

SUPERVISOR – Transcription Manager



 Assist the Transcription Lead in reviewing the quality and turnaround time of external transcription

vendor services

 Compares transcription service invoices to actual work amounts (typically the visual black character

counts) received to verify appropriate billing and payment of services

 Compares the vendor contract terms with the invoices received against the quality findings and actual

turnaround times by report type to verify accurate billing and payment of services

 Assists the Transcription Manager or Lead in allocating work to the vendor for completion

 Assists with daily NMI interface monitoring which includes resolving any errors or rejections to

MEDITECH Order Entry reports crossing the gateway

 Corrects report demographics as needed

 Troubleshoots report distribution processes as needed

 Works MEDITECH and other system interface report rejection queues and edit routines as required

 Responds to requests and other inquiries from customers

 Performs searches for reports not received from external vendors but that may have been dictated

 Runs statistical and management reports as needed and aggregates performance statistics

 Assists with the completion or routing of work assignments within the transcription work queues as


 Assists with the identification and or remediation of report issues such as cancelled, amended, or

edited reports to ensure the integrity of the legal health record

 Promptly reports problems with transcription vendor services or equipment to Transcription Manager

 Practices and adheres to the “Code of Conduct” philosophy and “Mission and Value Statement”

 Other duties as assigned



 Adaptability – maintaining effectiveness when experiencing major changes in work tasks or the work

environment; able to adapt to change in environment and/or circumstances with a positive outlook; and

adjusting effectively to work within new work structures, processes, requirements, or cultures

 Energy – consistently maintaining high levels of activity or productivity; sustaining long working

hours when necessary; operates with vigor, effectiveness, and determination over extended periods of


 Communication - communicates clearly, proactively and concisely with all key stakeholders

 Customer orientation - establishes and maintains long-term customer relationships, building trust and

respect by consistently meeting and exceeding expectations

 Work Independently – is self-supporting; not needing to rely on others to complete a job

 Organization - proactively prioritizes initiatives, effectively manages resources and keen ability to



Policies & Procedures - articulates knowledge and understanding of organizational policies, procedures

and systems

 Quality Orientation –accomplishing tasks by considering all areas involved, no matter how small;

showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over

a period of time

 PC skills - demonstrates proficiency in Microsoft Office applications and others as required

Job Requirements


 High School or GED equivalent diploma



 Previous Health Information Management experience preferred or equivalent experience in a medical


 Previous office experience required


- None