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Training Manager in Wakefield at Parallon

Date Posted: 3/15/2019

Job Snapshot

Job Description

Parallon is now seeking a Training Manager who will Lead, plans and coordinates training and staff training programs by performing the following duties personally or through subordinates

  • Leads and supports training programs for staff in RCPS lines of business as assigned. This will include Medicaid Eligibility. 

  • Conducts tasks analysis and needs assessment to determine the training solution and supports. 

  • Partners with operational leadership including managers and supervisors to determine training needs. 

  • Formulates training policies, programs, and schedules, based on knowledge of identified training needs, company processes, business systems, or changes in procedures, regulations or services. 

  • Selects appropriate instructional practices or methods such as individual training, blended training environments, virtual training, simulation exercises, role play, and web-based training. 

  • Organizes and develops training manuals, reference sites, testing and evaluation procedures, multimedia visual aids, and other training materials. 

  • Trains assigned instructors and personnel in effective techniques for training, such as new employees' orientation, on-the-job training, and adaptations to changes in policies, procedures, and technologies. 

  • Maintains records and prepares statistical reports to evaluate performance of instructors and monitor progress of trainees. 

  • Review course evaluations and determine appropriate action to incorporate 

  • Work with project managers on project scope, timeline, and quality of deliverables for project assignments 

  • Screens, tests, counsels, and recommends employees for participation in internal or external training programs. 

  • Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”. 

  • Adheres to and supports organizational Parallon and IT&S standards, policies, and procedures. 

  • Conducts 1:1s and professional development activities with training staff 

  • Develops quarterly SMART goals with individual staff and the training team 

  • Performs other duties as assigned.

Job Requirements


  • Adaptability – ability to maintain effectiveness and professionalism when experiencing major changes in work tasks and/or work environment; adjusts effectively to rapidly changing work structures, processes, requirements, and cultures
  • Compelling Communication - Clearly and succinctly conveying information and ideas to individuals and groups; communicating in a focused and compelling way that captures and holds others' attention
  • Contribution to Team Success - proactively participates as a member of a team to move toward the completion of goals; essential role in supporting other team members’ work
  • Customer Orientation – initiates and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
  • Functional Knowledge - displays general understanding and knowledge of operations, adult learning principles and instructional design/development techniques including distance learning methodology
  • Managing Work (Includes Time Management) - effectively manages one's time and resources to ensure that work is completed efficiently
  • Organization - proactively prioritizes needs and effectively manages timelines and resources
  • Technical Skills - demonstrates expert proficiency in Microsoft Office applications including Outlook, Word, Excel and PowerPoint; working knowledge of applications used to create interactive instructional materials and working knowledge of the learning management systems (Healthstream a plus)
  • Stress Tolerance - maintains stable performance under pressure or opposition (such as time pressure or  job ambiguity); handles stress in a manner that is acceptable to others and the organization
  • Tactical Execution – consistently demonstrates personal ownership of tasks and follows through to drive and obtain results.
  • Building Trusting Relationships - Using appropriate interpersonal styles to establish effective relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one’s intentions.
  • Bachelor's Degree required - in business or education preferred
  • Minimum three years' experience in related area with two of these years being healthcare management experience OR completion of the Parallon Manager Trainee Program
  • Certificate training or facilitation preferred

Parallon believes that organizations that continuously learn and improve will thrive. That’s why after more than a decade we remain dedicated to helping hospitals and hospital systems operate knowledgeably, intelligently, effectively and efficiently in the rapidly evolving healthcare marketplace, today and in the future. As one of the healthcare industry’s leading providers of business and operational services, Parallon is uniquely equipped to provide a broad spectrum of customized revenue cycle services. 

We are an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.