Trainer in St Louis at Parallon

Date Posted: 10/19/2018

Job Snapshot

  • Employee Type:
  • Location:
    St Louis
  • Job Type:
  • Experience:
    3 to 5 years
  • Date Posted:

Job Description

Parallon is a leading revenue cycle management company serving hospitals and physician practices. Our clients choose us because of the effectiveness of our revenue cycle solutions that address the challenges within revenue cycle management, our strong cultural commitment to patient satisfaction while meeting client needs, the depth of our expertise delivered through our specialty Centers of Excellence, and our results—accelerated through analytically driven work flows enabled through leading-edge technology. Parallon also has deep industry knowledge and proven practices in technology, workforce solutions, consulting, group purchasing and supply chain.
  Position Summary: Responsible for developing and conducting training programs for the Self-pay & bad debt self-pay line that provides staff with the knowledge and skills required to achieve desired levels of performance.
  Essential Job Functions:
•Develop and maintain self-pay & bad debt self pay training programs for the St. Louis facility and, adhering to the pre-established standard training curriculum. This includes researching and documenting applicable program(s) and guidelines, documenting center and facility-specific processes and procedures, and coordinating with Training Director and other Self-Pay trainers maintain adherence to the standard curriculum across regions / implementation teams. It also includes converting State program guidelines, center/facility specific process documentation and technical systems documentation into training materials, following the standard curriculum. Curriculum covers implementation training for specific facilities, train-the-trainer training, ongoing new hire training, and ongoing refresher and just-in-time training for self-pay and bad debt staff and first level leads.
•Develop an implementation training plan and schedule for St. Louis facility in the assigned region based on the implementation timeline, in full coordination with the Implementation Director during implementation phase.  This includes coordinating all training logistics (classroom arrangements, training materials, etc.) and collaborating with the center / facility training point of contact for center / facility orientation and compliance training. It also includes assisting with systems access setup and testing related to implementations. After implementation, develop training schedule in coordination with Training Director, regional operations, and regional HR. 
•Deliver training to new hires on-site at facility during implementation phase, coordinating with Implementation team.   After implementation, deliver training to center-based new hires within region, coordinating with Operations to deliver training to onsite facility-based new hires within region.
•Create and administer training evaluations and make recommendations to improve training effectiveness based on feedback.  Create training certificates to recognize course completion.
•Use basic assessment, design, development, delivery and evaluation (ADDIE) method when designing and developing training programs. Determine length of training, delivery medium, materials and media used; visuals and other test/reinforcement aids based on class participants.  Keep abreast of training and development research such as learning theory, motivation theory, and new materials, methods and techniques.
•Coordinating with Operations management, conduct follow-up training, monitor ongoing progress and recommend steps to address further development needs, including refresher training and on-the-job transition support. This also includes researching and recommending vendor programs that address training needs.
•Help coordinate manager training and talent development process within region.  Recommend additional manager training topics based on assessed needs within region. Assist in developing, customizing or reviewing vendor and in-house training and assist in delivering select manager training courses within region.
•Administer Healthstream training and maintain training records in HR and Titanium systems.
•Monitor and report training progress to Training Director and regional Operations Director. 
•Participate in Compliance Committee and conduct audits. Document policy violations and compliance breaches using appropriate compliance forms and communicate to Compliance Officer.
•Some travel required within region for ongoing training thereafter.

Job Requirements

Knowledge: Strong working knowledge of Self-Pay & Bad Debt program guidelines; case management, eligibility screening and data flow processes; patient confidentiality; and medical terminology, practices and procedures. Additional proficiency in instructional design procedures, adult learning theory concepts, training development methods and training delivery practices through demonstrated past successes. Working knowledge of Microsoft products (such as PowerPoint, Word, Excel, Visio and Publisher) for creating training materials.
Experience: Minimum 3 to 5 years of experience and progressive responsibilities with hospital/medical business office operations, and or/ self-pay & bad debt departments, with demonstrated proficiency with a variety of eligibility advocacy concepts, practices and procedures; and at least 1 year experience in developing and delivering training programs related to this field.  Experience working with systems such as MagInk and HCLS3 a plus.  College degree or a combination of high school diploma, advanced formal training and related work experience. 
Skills/Aptitudes: Exceptional presentation and written communication skills with an ability to effectively communicate concepts, terminology and practices.  Capable of organizing, developing and delivering training using multiple media, conducting role plays, assessing progress and measuring training effectiveness. Demonstrated systems aptitude with a customer orientation and flexibility in work practices. Ability to work effectively independently and as part of a team.