TL Patient Benefit Advisor - Round Rock Medical Center in Round Rock, TX at Parallon

Date Posted: 5/1/2018

Job Snapshot

Job Description

Lead Patient Benefits Advisor

Manages and provides leadership to designated areas of responsibility, including direction and supervision of on-site staff.  Responsible for affecting ongoing quality, productivity, and efficiency by actively managing operations of designated facility.


  • Monitor and oversee all daily operational duties and ensure that all employees adhere to all operational policies and procedures.
  • Maintain staff work schedules on a weekly or monthly basis.
  • Ensure work flow is consistent and timely for each employee.
  • Enforce disciplinary action as warranted concerning any employee misconduct.
  • Act as primary liaison to hospital staff/management.
  • Respond to daily questions and concerns raised by hospital staff/management in a timely and responsible manner.
  • Responsible for adjusting staff’s duties as may be required to accommodate procedural changes or additional needs that may occur.
  • Maintain sufficient and qualified staff.
  • Adheres to and supports organizational IT&S standards, policies, and procedures.
  • Adheres to Code of Conduct.
  • Performs other duties as assigned.

Job Requirements


•       Working knowledge of medical terminology, practices and procedures, as well as laws, regulations, and guidelines.

•       An understanding of patient confidentiality to protect the patient and the clinic/corporation.

•       Demonstrated communication, problem solving and case management skills and the ability to act/decide accordingly.

•       Ability to collect, synthesize and research complex or diverse information.

•       Exceptional customer service and the ability to plan organize and exercise sound judgment.



•     College degree preferred or high school diploma (equivalent)



  • A minimum three years of hospital/medical business office experience with insurance procedures and patient interaction.
  • Strong familiarity with a variety of the field’s concepts, practices and procedures.