Telecommunications Manager – Richmond Shared Services Center in Richmond, VA at Parallon

Date Posted: 4/25/2018

Job Snapshot

Job Description

Telecommunications Manager – Richmond Shared Services Center
Parallon is an affiliate of Hospital Corporation of America (HCA Holdings, Inc.) and is a leading provider of healthcare business and operational services.  Parallon supports healthcare providers in the areas of revenue cycle (billing, collections, and denial management), technology, patient registration, insurance verification, and health information management.
The Telecommunications Manager will assure that the Shared Services Center obtains maximum benefits from telecom/information systems integration. Promote teamwork and provide leadership to staff to meet organizational goals and objectives. Maintain the Telecommunications infrastructure including, switch, phones, and voice lines. This is a Full Time opportunity, working Monday through Friday, from 8:30AM to 5:00PM.
Duties (included but not limited to):
  • Guide the implementation of Telecom Systems
  • To include interfaces to all appropriate mainframe and networked systems. (Telephone, Voice Mail, Paging, Faxing, IVR, Call Center Elite, etc.)
  • Coordinate support of end users with Telecom needs (Telephone, Voice Mail, Paging, Faxing, IVR, Call Center Elite, etc.)
  • Assist in development of training programs for equipment and telecommunications applications
  • Identify opportunities for greater efficiencies through process improvement, systems integration and assist with implementation of these solutions
  • Maintain telecommunications database to include user, extension, voice mail, telecom hardware, etc.
  • Coordinate all moves, adds, repairs and upgrades to the telecommunications equipment
  • Work with Director of IT&S on Strategic Planning and implementation of technologies
  • Audit and track phone system utilization for compliance to company policies and procedures


Job Requirements

• Bachelor’s Degree in Information Systems or related field preferred
• Equivalent work experience may substitute degree requirement
• Minimum 3 years Telecommunications experience
• Experience with HCA systems preferred
  • Avaya Certification Preferred

We offer a convenient location, free parking, training support, competitive compensation, and excellent benefits that include several insurance packages to choose from, paid time off for vacation, sick leave and holidays, company matching 401K.
Parallon is an Equal Opportunity Employer (EOE), minority/Female/Veteran/Disabled, offering a great work environment, challenging career opportunities, and competitive compensation.