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Technology Specialist - Team Lead in Houston at Parallon

Date Posted: 5/14/2019

Job Snapshot

Job Description

GENERAL SUMMARY OF DUTIES - Assure that the Patient Account Services obtains maximum benefits
information systems network integration. Promote teamwork to meet organizational goals and objectives. Maintain
PC Network and Servers to provide maximum systems availability and performance.
SUPERVISOR – Network Manager
• Follow through on all requests for repair and/or software problems from end users
• Investigate and resolve issues related to PCs, telecommunications and/or printers
• Maintain knowledge of Corporate policies and procedures
• Demonstrate the ability to remain current with a rapidly advancing industry involving highly technical equipment
and issues
• May require a strong working knowledge of PBS systems, telecommunications, and managerial
• concepts in PBX environment.
• Manage LAN, WAN, PC, and voice technologies
• Continuously make recommendations for process improvements
• Trend issues to identify prevention opportunities
• Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”
• Other duties as assigned

Job Requirements

• Communication - communicates clearly and concisely, verbally and in writing
• Customer orientation - establishes and maintains long-term customer relationships, building trust and
• respect by consistently meeting and exceeding expectations
• Interpersonal skills - able to work effectively with other employees, patients and external parties
• PC skills - demonstrates proficiency in Microsoft Office applications and others as required
• Policies & Procedures - demonstrates knowledge and understanding of organizational policies,
• procedures and systems
• Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate
• properly, spell correctly and transcribe accurately
• Technology skills - Requires extensive knowledge of computer systems, operating systems, networks, and
common software packages available to support database and spreadsheet applications. Extensive knowledge of
relevant system support and troubleshooting. Competent to work independently on assigned technical projects.
Devises or modifies technical procedures to solve complex problems.
• Associates Degree in Information Systems or related field
• Equivalent work experience may substitute degree requirement
• Continuing education in data processing related fields preferred
• At least 4-6 years experience in PC maintenance required
• Experience with HCA systems preferred