Technical Support Specialist in Houston, TX at Parallon

Date Posted: 6/1/2018

Job Snapshot

Job Description

Are you a motivated and task-oriented individual with Technical Support experience, who works well under minimal supervision?  Do you enjoy working for an organization where you can truly make a difference?  #ItsPossible 

Candidates must be work out of our Houston, TX location.

We are seeking a new team member to provide computer desktop maintenance by analyzing requirements, resolving problems (including hardware/software solutions), prioritizing and completing tasks, and researching and updating procedures.  

Do you like to sleep in?  This schedule is 10am to 7pm, Monday through Friday!  You get to sleep in, have most weekends off, and help support our West Coast business operations.

Responsibilities and Duties Include:
  • Providing helpdesk support (Tier 1) and resolving complex problems.
  • Monitoring and responding quickly and effectively to IT Help Desk requests; prioritizing appropriately.
  • Monitoring Tech Support site for new tickets and distributing quickly for resolution.
  • Modifying configurations, utilities, software default settings, etc. for workstations, and writing bat files or vb scripts to automate workstation configurations.
  • Utilizing and maintaining helpdesk tracking software (@task, Remedy)
  • Documenting current, new, and updated procedures to streamline processes.
  • Ensuring proper equipment is available at work stations.
  • Installing, testing, and configuring new workstations, peripheral equipment, and software.
  • Maintaining inventory of equipment (Wasp), software, and licenses for ability of reviewing and identifying/resolving errors within the inventory system.
  • Managing PC setup and deployment for new employees, with standard hardware, images, and software (SCCM)

Job Requirements

This role within our dynamic team requires a bit of KASH (Knowledge, Skills, Abilities, and Habits):
  • Knowledge, skill, and ability to effectively communicate verbally and written in English.
  • Knowledge, skills, and abilities in the following:  Windows 7 and above, MS Office 2007 and above, TCP/IP, desktop and laptop hardware.

We are seeking someone with one to three years of relevant technical experience, who can communicate effectively, maintain excellent customer service and build partnerships with all of our stakeholders!  Ability to effectively coach others and strong attention to detail is necessary in this role.