Team Leader in Charlotte at Parallon

Date Posted: 11/10/2018

Job Snapshot

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  • Experience:
    At least 3 year(s)
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Job Description

Do you have exceptional skills in assisting other employees? Do you enjoy coaching and mentoring employees? Are you interested in working on the business side of healthcare?
Parallon is now seeking an Insurance Team Lead. Now is the time for you to join a team of motivated individuals working to resolve patient accounts on behalf of our hospitals. Ideal candidates will have a steady work history, a background in healthcare insurance claims and supervisor experience. You should also share a passion for our purpose: "To serve and enable those who care for and improve human life in their community." Sound like you? Apply today. Need more reasons to apply? See what makes us exceptional place to work!

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  • Competitive salary
  • Fantastic health benefits that include medical plans which exceed your family's needs
  • Looking to further your education? Let us help you with that - tuition assistance is available after 90 days, up to $5250 per year for your education
  • Plus we offer YOU a whole suite of consumer discounts on items from cell phone plans to travel, and more

  • Perform Client Representative activities based on production quotas. Fully capable of meeting quotas.
  • Work with Manager to ensure the staff is capable of handling current production goals within department(s).
  • Assist in training new staff by demonstrating sound collections practices, participating in role plays, monitoring new hire calls and providing feedback. Provide feedback to Unit Manager on new hire progress, surfacing issues or other actions that should be taken to improve/maintain success.
  • Provide first level help to staff by answering questions, reviewing policies or procedures, participating in client calls, addressing escalated issues, researching customer accounts or providing feedback to staff.
  • Participate in weekly taping sessions with Manager and staff members as assigned.
  • Perform weekly QA audits in each company. Achieve and maintain acceptable scores and functions as outlined in the QA program. 
  • Provide feedback to Manager on staff performance

Schedule: Monday-Friday 8:00am-5:00pm

Parallon believes that organizations that continuously learn and improve will thrive. That’s why after more than a decade We remain dedicated to helping hospitals and hospital systems operate knowledgeably, intelligently, effectively and efficiently in the rapidly evolving healthcare marketplace, today and in the future. As one of the healthcare industry’s leading providers of business and operational services, Parallon is uniquely equipped to provide a broad spectrum of customized revenue cycle services.

Job Requirements

  • At least 3 years experience in hospital or physician billing including 2 years and a working knowledge of medical terminology dealing with insurance related issues.  
  • Experience with standard office software products a must.  

We are an equal opportunity employer and we value diversity at our company.  We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.



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