Supervisor Patient Access Los Robles in Thousand Oaks, CA at Parallon

Date Posted: 6/8/2018

Job Snapshot

Job Description

Would you like to have an impact on patient experience and employee satisfaction as well as the success of the hospital! Come to work for Parallon, an organization of prominence and sterling reputation which can position the best and brightest for continued growth, development and promotion!
Parallon's Mission: 
We serve and enable those who care for and improve human life in their communities. 
Parallon is a division of HCA, the largest healthcare organization in the world. We are dedicated to our values and passionate about finding future leaders for our fast-growing organization.


The Patient Access Supervisor is responsible for assisting the Patient Access Director and Manager in the daily operations of all functions and serves as the liaison between the Shared Service Center and the facility. The Patient Access Supervisor integrates the department’s services with the hospital’s primary functions, develops/implements policies and procedures that guide or support service, assesses and improves department performance, and ensures orientation and continuing education of departmental staff. As a facility based leader, this person may recommend resources/space needed by the department and may participate in the selection of outside services They serve as a key promoter of the SSC, which strives to meet and exceed the needs of its customers.


Duties included but not limited to:

  • Perform patient registration function when needed to ensure wait times are kept to a minimum
  • Staff and order supplies according to budget guidelines and department needs
  • Assist with the processing of payroll for his/her direct reports by maintaining employee edit requests.
  • Creates staff schedules and ensures adequate coverage
  • Maintain accurate time and attendance records for employees and discusses any issues as appropriate and escalates to the Manager when necessary.
  • Maintain Turnaround Time and Performance statistics (including patient wait times, etc.)
  • Conducts QA on all Registration activities, reviews with employee and report results to the Manager
  • Assist with or performs employee evaluations with input from Manager and/or Director
  • Directly oversee the daily activities of the registration areas to ensure department standards are met
  • Work closely and professionally with nursing and ancillary departments in an effort to maintain a teamwork approach
  • Update collection system and requests rebill when appropriate
  • Collect/request deposits and copays
  • Assume on-call responsibilities to ensure adequate staffing and problem-solving

Knowledge, Skills & Abilities:

  • Organization - proactively prioritizes needs and effectively manages resources
  • Communication - communicates clearly and concisely, verbally and in writing.  The ability to communicate with staff and Facility Management.
  • Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
  • Interpersonal skills - able to work effectively with other employees, patients and external parties
  • PC skills - demonstrates proficiency in Microsoft Office applications and others as required
  • Financial management - applies tools and processes to successfully manage to budget


Job Requirements


  • High School Diploma or GED required
  • Associate's or Bachelor's Degree preferred


  • Minimum one year supervisory experience preferred.
  • At least two years patient access experience required
  • Emergency room experience

At Parallon, every employee is a valued member of our organization.  You can expect to receive competitive salary, ongoing professional development, comprehensive benefits package, performance bonuses and more!



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