Scheduler in Houston, TX at Parallon

Date Posted: 8/10/2018

Job Snapshot

Job Description

GENERAL SUMMARY OF DUTIES - Schedules patient testing/procedures/admissions; obtains precert/authorization numbers and enters in the scheduling or registration system; obtains and enters accurate insurance information; answers incoming phone calls.


SUPERVISOR – Central Scheduling Team Leader or Manager



• Answer telephone in a timely and professional manner

• Schedules all patients for ancillary, surgical, and medical testing/procedures/admissions through the Meditech scheduling module

• Select accurate insurance carrier plans and informs the patient or physician office staff of any carrier that is out of network or of any carrier that may result in a decrease on benefits

• Inform the physician office staff or patient of any testing requirements according to the instructions and queries in the scheduling module

• Ensure that any edits performed in the scheduling module are also duplicated in the admissions module

• Maintain knowledge of the scheduling reports for the next day to ensure department readiness in the event of any unscheduled Meditech down-time

• Work closely with the physician office staff to ensure that pre-cert/authorization numbers are entered in the scheduling or registration system

• Select the correct patient medical record number consistently

• Maintain open communication with the registration staff regarding those unscheduled patients presenting for services to ensure appropriate testing is performed and times are available

• Utilize appropriate method/tool to communicate with Patient Access and other facility departments as necessary

• Edit medical accounts to a PRE status per facility or SSC standards and guidelines

• Receive, maintain, and index physician orders per facility and SSC standards and guidelines

• Attends in-service presentations, and completes mandatory education week

• Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”

• Other duties as assigned

Job Requirements

• Communication - communicates clearly and concisely, verbally and in writing
• Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations 
• Interpersonal skills - able to work effectively with other employees, patients and external parties
• PC skills - demonstrates proficiency in PC applications as required
• Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems
• Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately
AGE OF PATIENTS SERVED: This position requires competence in assessment, treatment, and/or care for the age groups indicated. The staff member must be able to demonstrate the knowledge and skills necessary to provide care, based on physical, psycho/social, educational, safety, and related criteria, appropriate to the age for the patients served in his/her assigned service area. The skills and knowledge needed to provide such care may be gained through education, training or experience. Age Groups: Birth - 1 year (infant), 1 - 11 years (pediatric), 12 - 16 years (preschooler), 17 - 64 years (adult), 65 – Life Span (geriatric)
• High school diploma or GED required
• Prior scheduling experience preferred