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Research and Correspondence Representative in Richmond at Parallon

Date Posted: 6/12/2019

Job Snapshot

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  • Location:
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  • Experience:
    At least 1 year(s)
  • Date Posted:

Job Description

Research and Correspondence Representative – Richmond, VA – Full Time
Parallon believes that organizations that continuously learn and improve will thrive. That’s why after more than a decade we remain dedicated to helping hospitals and hospital systems operate knowledgeably, intelligently, effectively and efficiently in the rapidly evolving healthcare marketplace, today and in the future. As one of the healthcare industry’s leading providers of business and operational services, Parallon is uniquely equipped to provide a broad spectrum of customized revenue cycle services.
Job Summary
The Research and Correspondence Representative is responsible for working assigned CWF queues including researching accounts to address inquires and concerns related to patient accounts. Handles other clerical duties as assigned.
Duties (including but not limited to)
  • Analyzing, processing and indexing correspondence via CWF
  • Scanning archived notes into Artiva as needed
  • Test new document types/cover sheets as needed
  • Read and review scanned correspondence and work correspondence according to policy and correspondence type
  • Assist patient account inquiries by courteously supplying accurate and timely information, including bills if requested
  • Handle patient calls as needed
  • Identify problem accounts and escalate as appropriate
  • Document in the patient account record to identify actions taken on the account
  • Work with patients and guarantors to resolve payer requests and discrepancies to promptly resolve pending claims

Job Requirements

High school diploma or GED required
Minimum one year related experience required, preferably in healthcare.  Relevant education may substitute experience requirement.
We offer free parking, training support, competitive salary and excellent benefits to include several insurance package options for Medical, Dental and Vision; Paid Time Off for vacation, sick leave and holidays, Employer-paid Short Term Disability, Company matching 401K and more!

Parallon is an Equal Opportunity Employer (EOE), minority/ female/ veteran/ disabled, offering a great work environment, challenging career opportunities, and competitive compensation.