Research and Correspondence Assistant in Largo, FL at Parallon

Date Posted: 7/5/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Largo, FL
  • Job Type:
    Research
  • Experience:
    At least 1 year(s)
  • Date Posted:
    7/5/2018

Job Description

The Company: Parallon Business Solutions is a subsidiary of Hospital Corporation of America and HCA West Florida. We provide a variety of services including revenue cycle, supply chain management, and workforce management to 1,400 hospitals and 11,000 non-acute care providers, including ambulatory
surgery centers, physician practices and alternate care sites. We have been voted one of the top employers in Florida for 8 years in a row, and are known for taking the best care of clients and employees alike.
● Our culture fosters an environment of continuous growth and professional development.
● Parallon was named a “Top 100 Company to Watch for Remote Jobs in 2016” by FlexJobs.
● We believe in rewarding our employees with a healthy work/life experience, our employees are rewarded with comprehensive health and wellness benefits, financial and retirement planning support, and time away from work options.

 

Job Summary – The Research and Correspondence Assistant is responsible for supporting Research and Correspondence Representatives with clerical level functions. (i.e. notate patient account, mailing requested data, etc.) Also, responsible for processing payer specific requests, forms and attachments that are out of scope of the ordinary billing records.
Supervisor – Research and Correspondence Manager
Supervises – not applicable
Duties (included but not limited to):
• Analyze, process and index correspondence via CWF
• Process/notate returned mail
• Pull legal documents as needed, i.e. (EOBS, Artiva notes, insurance cards, etc.)
• Special projects as assigned by management
• Assist with phones as needed
• Locate, package and send out requested information
• Confer with other staff members to obtain additional information and clarification needed to resolve customer concerns
• Follow all guidelines and policies for SSC employees, both general policies and those specific to customer service activities
• Maintain a courteous and professional attitude with customers and coworkers
• Identify problem accounts and escalate as appropriate
• Maintain compliance with pool completion requirements (if applicable)
• Maintain required productivity and QA standards
• Document in the patient account record to identify actions taken on the account
• Work with patients and guarantors resolve payer requests and discrepancies to promptly resolve pending claims.
• Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement” and all policies and procedures related to the Collections department.
• Other duties as assigned

Job Requirements

KNOWLEDGE, SKILLS & ABILITIES
• Communication - communicates clearly and concisely, verbally and in writing. This includes utilizing proper punctuation, correct spelling and the ability to transcribe accurately.
• Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
• Interpersonal skills - able to work effectively with other employees, patients and external parties
• PC skills - demonstrates proficiency in Microsoft Office applications and others as required
• Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems
• Basic skills - demonstrates ability to organize, perform and track multiple tasks accurately in short timeframes, have ability to work quickly and accurately in a fast-paced environment while managing multiple demands, ability to work both independently and collaboratively as a team player, adaptability, analytical and problem solving ability and attention to detail and able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately.
EDUCATION
High school diploma or GED required.
EXPERIENCE
Minimum one year related experience required, preferably in healthcare. Relevant education may substitute experience requirement.

 

Reasons to Apply :
● Competitive hourly rate, with regular increases
● Paid training
● Earn while you learn new skills in a professional environment
● Excellent benefits
● Full or part-time flexible schedules
● Collaborative management
● Opportunity to move up the Parallon career ladder


CERTIFICATE/LICENSE - N/A
PHYSICAL DEMANDS/WORKING CONDITIONS
Requires prolonged sitting/standing, some bending, stooping, walking and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports or other information. Requires lifting papers/boxes and pushing/pulling up to 25 pounds occasionally. Work is performed in an office environment or hospital setting. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations.

 

Parallon