Research and Correspondance Representative - Richmond, VA in Richmond, VA at Parallon

Date Posted: 3/29/2018

Job Snapshot

  • Employee Type:
  • Location:
    Richmond, VA
  • Job Type:
  • Experience:
    At least 1 year(s)
  • Date Posted:

Job Description

Parallon is an affiliate of Hospital Corporation of America (HCA Holdings, Inc.) and is a leading provider of healthcare business and operational services. Parallon supports healthcare providers in the area of revenue cycle (billing, collections, denial management), technology, patient registration, insurance verification and health information management.


Job Summary – The Research and Correspondence Representative is responsible for working assigned CWF queues including researching accounts to address inquires and concerns related to patient accounts. May serve as Receptionist for the SSC which includes handling all walk in patient account inquires, transferring calls to the appropriate individual/department and may handle patient calls during high call volume periods. Handles other clerical duties as assigned.


Duties (included but not limited to):
• Analyzing, processing and indexing correspondence via CWF
• Scanning archived notes into Artiva as needed
• Test new document types/cover sheets as needed
• Read and review scanned correspondence and work correspondence according to policy and correspondence type.
• Assist patient account inquiries by courteously supplying accurate and timely information, including bills if requested.
• Handle patient calls as needed.
• Follow all guidelines and policies for SSC employees, both general policies and those specific to customer service activities
• Maintain a courteous and professional attitude with customers and coworkers
• Identify problem accounts and escalate as appropriate
• If serving as Receptionist:
• Greet all visitors to the SSC, ascertain their needs and direct accordingly
• Talk with customers by phone or in person to obtain information needed to
resolve their inquiry/concern
• Confer with other staff members to obtain additional information and
clarification needed to resolve customer problems
• Answer all inquiries from customers promptly
• Maintain compliance with pool completion requirements

Job Requirements

High school diploma or GED required.
Minimum one year related experience required, preferably in healthcare. Relevant education may substitute experience requirement.


We offer free parking, training support, competitive salary and excellent benefits to include several insurance package options for Medical, Dental and Vision; Paid Time Off for vacation, sick leave and holidays, Employer-paid Short Term Disability, Company matching 401K and more!

Parallon is an Equal Opportunity Employer (EOE), minority/ female/ veteran/ disabled, offering a great work environment, challenging career opportunities, and competitive compensation.