Remote Revenue Cycle Supervisor- Full Time Nights (WFH) in Bedford, TX at Parallon

Date Posted: 9/10/2018

Job Snapshot

  • Employee Type:
  • Location:
    Bedford, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Hours: Monday-Thursday 1:00pm-10:00pm & Friday 12:30pm-9:30pm

Leads the activities of 15 hourly staff engaged in collections, customer service and support work.  Responsibilities include providing expert process and account support, performing quality reviews, addressing all staff questions and issues, and monitoring the daily activity and performance of each team member.  The Operations Supervisor will perform many administrative functions and will assist the Manager in interviewing and training hourly employees, assigning team work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.

1.                 Ensures that collection policies and procedures are followed to maximize       collections with excellent customer service at the lowest cost; assists Manager  in reaching team goals and objectives.

2.                  Provides full shift floor support for team members.

3.                  Participates in coordination activities with other Operations Supervisors in a highly developed team environment.

4.                 Maintains a working knowledge of all team operations and associated facility processes while communicating any changes to hourly staff.

5.                 Assures compliance with departmental policies and procedures.

6.                 Coaches and motivates hourly staff to reach individual and team goals.

7.                 Performs quality reviews including reviews with staff; submits reviews to Manager for review and approval.

8.                Monitors daily performance of staff for productivity, time utilization, quality of work, and customer service.

9.                Provides feedback in routine disciplinary matters.

10.               Provides training to all new hires.

11.               Assists Manager in screening, interviewing and training new and existing employees.

12.               Resolves issues presented by team members.

13.               Assists Manager in conducting weekly staff meetings.

14.               Monitors and approves payroll.

15.               Practices and adheres to the "Code of Conduct" philosophy and "Mission and Values Statement".

16.               Practices “Gung Ho” principles.

17.               Leads the team in supporting NPAS policies and goals while maintaining a positive, professional attitude.

18.               Other duties as assigned.

Job Requirements

Analytical – using analysis or logical thinking

Organization - proactively prioritizes needs and effectively manages resources

Communication - communicates clearly and concisely, verbally and in writing.  This includes utilizing proper punctuation, correct spelling and the ability to transcribe accurately. The ability to communicate with staff, Parallon Management, Division and Group Executives

Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations

Interpersonal skills - able to work effectively with other employees, patients and external parties

PC skills - demonstrates proficiency in Microsoft Office applications and others as required

Leadership - guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services

Tactical execution - oversees the development, deployment and direction of complex programs and processes

Project Management - assesses work activities and allocates resources appropriately

Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems

Basic skills - demonstrates ability to organize, perform and track multiple tasks accurately in short timeframes, have ability to work quickly and accurately in a fast-paced environment while managing multiple demands, ability to work both independently and collaboratively as a team player,  adaptability, analytical and problem solving ability and attention to detail and able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately.

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