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Regional Patient Access Director in Orange Park at Parallon

Date Posted: 12/18/2018

Job Snapshot

  • Employee Type:
  • Location:
    Orange Park
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

This is a work from home position which requires travel to our South Atlantic Division hospitals. Must be willing to accommodate.
Parallon believes that organizations that continuously learn and improve will thrive. That’s why after more than a decade we remain dedicated to helping hospitals and hospital systems operate knowledgeably, intelligently, effectively and efficiently in the rapidly evolving healthcare marketplace, today and in the future. As one of the healthcare industry’s leading providers of business and operational services, Parallon is uniquely equipped to provide a broad spectrum of customized revenue cycle services.

GENERAL SUMMARY OF DUTIES - The Patient Access Regional Director is responsible for the hospital-based PAS Directors who manage daily operations of all Patient Access functions. This individual coordinates initiatives and operations with hospital leadership representatives from facilities associated with Parallon Shared Services. The Regional Director interprets policies and procedures, recommends changes as appropriate, and provides relevant feedback Parallon Management and Implementation leadership. As the Patient Access leader, this person serves as a key promoter of Parallon Shared Services as a service
organization which strives to meet and exceed the needs of its customers.


SUPERVISES - Patient Access Directors (hospital-based)

• Oversee hospital-based Patient Access Directors and coordinate initiatives across facilities to ensure standardization and sharing of best practices
• Provide relevant guidance for hospital-based Patient Access Directors and other Directors to resolve internal and external issues
• Inform COO of any significant issues in the Patient Access area (e.g., Pre-registration delays, preauthorization backlogs, etc.)
• Stay abreast of regulatory requirements and company compliance policies, ensuring timely staff education
• Inform Patient Access Management and staff regarding payer requirements, significant changes and developments
• Ensure quality review measurements are in place at each facility
• Review Patient Access performance to ensure timeliness, accuracy, compliance and standards fulfillment as defined in the Service Level Agreements
• Coordinate and promote implementation and monitoring of standard masterfiles, processes, reporting and education programs
• Assist Solutions Management and Implementation staff in company-wide initiatives such as the development of operational models, education programs and national contract compliance
• Oversee management of Patient Access personnel, providing recommendations for hiring, promotion, salary adjustment and personnel action where appropriate
• Follow overall market trends and communicate significant shifts to Leadership and others as appropriate
• Develop specific objectives, budgets, and performance standards for each area of responsibility
• Identify and implement process improvements to lower costs and improve services to facility customers
• Assume a lead role for innovation, knowledge sharing and leading practices identification
• Perform staff reviews and prepare performance documents for direct reports
• Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”
• Other duties as assigned

Job Requirements

• Organization - proactively prioritizes needs and effectively manages resources
• Communication - communicates clearly and concisely
• Leadership - guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services
• Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
• Tactical execution - oversees the development, deployment and direction of complex programs and processes
• Policies & Procedures - articulates knowledge and understanding of organizational policies, procedures and systems
• PC skills - demonstrates proficiency in Microsoft Office applications and others as required
• Financial management - applies tools and processes to successfully manage to budget
• Project Management - assesses work activities and allocates resources appropriately
• Start-Up Operations - understands complexities and needs to start-up, build and maintain a new business
• Bachelor’s Degree in Business or related field
• Equivalent work experience may substitute degree requirement

• Patient Access experience
• Minimum 5 years management experience
• Experience in healthcare provider finance operations or similar service environments required