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Regional Director Patient Access in Nashville, TN at Parallon

Date Posted: 5/7/2019

Job Snapshot

Job Description

Description

SHIFT: No Weekends

SCHEDULE: Full-time

Parallon believes that organizations that continuously learn and improve will thrive. That’s why, after more than a decade, we remain dedicated to helping hospitals and hospital systems operate knowledgeably, intelligently, effectively and efficiently in the rapidly evolving healthcare marketplace, today and in the future. As one of the healthcare industry’s leading providers of business and operational services, Parallon is uniquely equipped to provide a broad spectrum of customized revenue cycle services.

The Regional Patient Access Director is responsible for hospital-based Patient Access Directors who manage daily operations of all Patient Access functions. This individual coordinates initiatives and operations with hospital leadership representatives from facilities associated with the Shared Services Center (SSC). The Regional Director interprets policies and procedures, recommends changes as appropriate, and provides relevant feedback to SSC, Solutions Management and SSC Implementation leadership. As the Patient Access leader, this person serves as a key promoter of the SSC as a service organization which strives to meet and exceed the needs of its customers.

Duties (included but not limited to):
• Oversee hospital-based Patient Access Directors and coordinate initiatives across facilities to ensure standardization and sharing of best practices 
• Provide relevant guidance for hospital-based Patient Access Directors and other SSC Directors to resolve internal and external issues
• Inform SSC COO of any significant issues in the Patient Access area (e.g., Pre-registration delays, pre- authorization backlogs, etc.) 
• Implement and promote excellent customer service 
• Stay abreast of regulatory requirements and company compliance policies, ensuring timely staff education 
• Inform Patient Access Management and staff regarding payer requirements, significant changes and developments
• Ensure quality review measurements are in place at each facility 
• Review Patient Access performance to ensure timeliness, accuracy, compliance and standards fulfillment as defined in SSC Service Level Agreements
• Coordinate and promote implementation and monitoring of standard masterfiles, processes, reporting and education programs
• Assist Solutions Management and SSC Implementation staff in company-wide initiatives such as the development of operational models, education programs and national contract compliance
• Oversee management of Patient Access personnel, providing recommendations for hiring, promotion, salary adjustment and personnel action where appropriate
• Follow overall market trends and communicate significant shifts to SSC Leadership and others as appropriate 
• Develop specific objectives, budgets, and performance standards for each area of responsibility 
• Identify and implement process improvements to lower costs and improve services to facility customers 
• Assume a lead role for innovation, knowledge sharing and leading practices identification within the SSC and among peer group
• Perform staff reviews and prepare performance documents for direct reports
• Adherence to Functional Standards
• Practice and adhere to the “Code of Conduct” philosophy and “mission and Value Statement” 
• Other duties as assigned

Qualifications

KNOWLEDGE, SKILLS & ABILITIES
• Technical Expertise – Some understanding of healthcare including knowledge of healthcare terms and accounts receivable processes
• Strategic Analysis - Analytical Review skills and ability to make decisions based on analysis 
• Leadership - guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services
• Tactical execution - oversees the development, deployment and direction of complex programs and processes 
• Financial management - applies tools and processes to successfully manage to budget 
• Project Management - assesses work activities and allocates resources appropriately 
• Organization - proactively prioritizes needs and effectively manages resources
• Communication - communicates clearly and concisely, verbally and in writing. This includes utilizing proper punctuation, correct spelling and the ability to transcribe accurately. The ability to communicate with staff, Parallon Management, Division and Group Executives 
• Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
• Interpersonal skills - able to work effectively with other employees, patients and external parties 
• PC skills - demonstrates proficiency in Microsoft Office applications and others as required 
• Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems
• Basic Skills – demonstrates ability to organize, perform and track multiple tasks accurately in short timeframes, have ability to work quickly and accurately in a fast-paced environment while managing multiple demands, ability to work both independently and collaboratively as a team player, adaptability, respond timely, analytical and problem solving ability and attention to detail and able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly. Spell correctly and transcribe accurately. 

EDUCATION 
• Bachelor’s degree in Business or related field required. If a desired applicant does not have a Bachelor's degree, the requirement can be waived IF they are currently in a Bachelor's degree program. 

EXPERIENCE 
• Minimum 5 years' healthcare management experience with three of these years in the related area for the position. Relevant education may substitute experience requirement with SSC Executive approval.