Pre-Registration Manager in Richmond, VA at Parallon

Date Posted: 7/18/2018

Job Snapshot

  • Employee Type:
  • Location:
    Richmond, VA
  • Job Type:
  • Experience:
    At least 3 year(s)
  • Date Posted:

Job Description

Pre-Registration Manager - Richmond, VA - Full-Time
The Pre-Registration Manager is responsible for managing all activities related to day-to-day operations of the Preregistration department. Performs Preregistration processes when necessary to ensure targets are met. Performs QA audits, tracks and trends performance and productivity by employee. Provides ongoing training and education. Assumes responsibility for staffing, problem solving, and leading by example. Demonstrates knowledge of human growth and development, assessment, range of treatment, and care of patients appropriate to the ages of patients served.
DUTIES (included but not limited to):
  • Assist PTAC Central Unit Director in the oversight of the PTAC Central Unit including Preregistration.
  • Assistand/or perform maintenance of Scheduling Dictionaries including meeting with ancillarydepartments to resolve dictionary issues
  • Site visits as requested by Patient Access Directors or Regional Patient AccessDirector
  • EnsureQA is performed on a sample of functions; maintain statisticsand reports
  • Assist with development and/or creation of all Central Unit areas education materials
  • Providecontinuous training for and communicateschanges to existing employees
  • Prepare payroll and completes monthly work schedules as needed to ensure adequate staffinglevels
  • Follow-up on patient and physician complaints promptly
  • Implement and promote excellent customer service
  • Work closely and professionally with outside agencies on special projects
  • Ensure timely completion and appropriate documentation of financial clearance activities: verification, authorization, pre-registration, estimation, notification, etc.
  • Interview, hire,evaluate, and counselPreregistration staff members
  • Perform evaluations ina timely manner
  • Train newemployees in all aspects of their assigned job
  • Supervise and maintain the productivity of employees
  • Processallpaperwork in a timely manner
  • Work closely with stakeholders to ensure all procedures regarding patient accounts arecompleted in a thorough and timely manner
  • Complete monthlyreports to the Director
  • Responsiblefor Dept. Operations Report, FTEsand Operating budgets
  • Ensureall personnel policiesare followed
  • Developandmaintain policiesand procedures
  • Effectivelymanage and direct allareas to ensure quality,productivity, and customerservice
  • Act in thecapacity of Director in his/her absence
  • Contributeto A/R goals for patient registration
  • Conduct monthly staff meetings and in-services forall responsible areas
  • Assist with Meditech upgrades as deployed
  • Work closelyand professionally with Nursing andAncillary Departments in aneffort to maintainteamwork approach
  • Recommendssufficient number of qualified/competent staff.
  • Demonstrates knowledge of occurrence reporting system and utilizes system toreport potential patientsafety issues.
  • Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”
  • Other duties as assigned



  • Organization - proactively prioritizes needs and effectively manages resources
  • Communication - communicates clearly and concisely, verbally and in writing.  This includes utilizing proper punctuation, correct spelling and the ability to transcribe accurately. The ability to communicate with staff, Parallon Management, Division and Group Executives
  • Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
  • Interpersonal skills - able to work effectively with other employees, patients and external parties
  • PC skills - demonstrates proficiency in Microsoft Office applications and others as required
  • Leadership - guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services
  • Tactical execution - oversees the development, deployment and direction of complex programs and processes
  • Project Management - assesses work activities and allocates resources appropriately
  • Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems
  • Basic skills - demonstrates ability to organize, perform and track multiple tasks accurately in short timeframes, have ability to work quickly and accurately in a fast-paced environment while managing multiple demands, ability to work both independently and collaboratively as a team player,  adaptability, analytical and problem solving ability and attention to detail and able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately.

Job Requirements


Bachelor’s Degree in Business or related field required.  Equivalent work experience may substitute education requirements.


Minimum three years’ experience in related area with two of these years being healthcare management experience OR completion of the Parallon Manager Trainee Program.