Pre-Registration Coordinator in Richmond, VA at Parallon

Date Posted: 7/12/2018

Job Snapshot

  • Employee Type:
  • Location:
    Richmond, VA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Pre-Registration Coordinator - Richmond, VA – Full-Time
Parallon is an affiliate of Hospital Corporation of America (HCA Holdings, Inc.) and is a leading provider of healthcare business and operational services. Parallon supports healthcare providers in the area of revenue cycle (billing, collections, denial management), technology, patient registration, insurance verification and health information management.
The Pre-Registration Coordinator is responsible for timely and accurate pre-registration and insurance verification.

DUTIES (including but not limited to):
  • Perform pre-registration and insurance verification 3-5 days prior to date of service for both inpatient and outpatient services
  • Contact patient via phone to confirm or obtain missing demographic and insurance information, and instruct patient on where to present at time of appointment
  • Assign Insurance Plans (iPlan's) accurately and interpret benefits for patients
  • Perform electronic eligibility confirmation when applicable and document results
  • Calculate patient financial liability and be prepared to collect via phone or make payment arrangement


  • Communication – Clear and concise verbal and written communication. This includes utilizing proper punctuation, correct spelling & grammar, and the ability to transcribe accurately
  • Customer Orientation - Establishes and maintains long-term customer relationships; builds trust and respect by consistently meeting and exceeding expectations
  • Interpersonal Skills - Able to work effectively with other employees, patients and external parties
  • PC Skills - Demonstrates proficiency in Microsoft Office applications. Ability to navigate multiple systems
  • Policies & Procedures - Demonstrates knowledge and understanding of organizational policies, procedures and systems
  • asic Skills - Demonstrates ability to organize, perform and track multiple tasks accurately in short timeframes; have ability to work quickly and accurately in a fast-paced environment while managing multiple demands; ability to work both independently and collaboratively as a team player; adaptability; analytical and problem solving ability; attention to detail; able to perform basic mathematical calculations, balance and reconcile figures

Job Requirements

  • One year of related experience is required
  • High School Diploma or GED required
  • Proficient with Microsoft Office and typing
  • Strong communication skills are strongly preferred, both written and verbal
  • Customer service and patient-focused candidate strongly preferred
  • Willingness to communicate and review financial expectations and responsibilities with patients strongly preferred

We offer free parking, training support, competitive salary and excellent benefits to include several insurance package options for Medical, Dental and Vision; Paid Time Off for vacation, sick leave and holidays, Employer-paid Short Term Disability, Company matching 401K and more!

Parallon is an Equal Opportunity Employer (EOE), minority/ female/ veteran/ disabled, offering a great work environment, challenging career opportunities, and competitive compensation.