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Patient Financial Services Manager in Mexia at Parallon

Date Posted: 3/7/2019

Job Snapshot

Job Description

This position manages the daily operations of the Parallon managed revenue cycle functions for our client hospital, Parkview Regional Hospital and serves as the on-site liaison between Parkview and Parallon. They help integrate Parallon’s services with the hospital’s clinical and ancillary teams, implement policies and procedures, assess and improve department performance and ensure orientation and continuing education of Parkview staff.  This manager serves as a key promoter of the Parallon Shared Services Center, which strives to meet and exceed the needs of its customers.
Duties (included but not limited to):
• Assist Patient Financial Services Director in overseeing facility operations of Patient Access functions (e.g. scheduling, pre-registration, benefit verification, pre-authorization, admission/registration, financial counseling, etc.) to ensure daily operations are maintained according to standard
• Assist Patient Financial Services Director in overseeing management of Patient Access personnel, providing recommendations for hiring, promotion, salary adjustment and personnel action where appropriate to Facility leadership
• Perform patient registration function when needed to ensure wait times are kept to a minimum
• Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations.
• Ensure QA on registrations for all areas of Registration
• Provide continuous training for and communicates changes to existing employees
• Prepare payroll and completes monthly work schedules as needed to ensure adequate staffing levels
• Follow-up on patient complaints promptly
• Implement and promote excellent customer service
• Work closely and professionally with outside agencies on special projects developed by the corporate office
• Interview, hire, evaluate, and counsel Patient Access staff members
• Perform evaluations in a timely manner
• Train new employees in all aspects of their assigned job
• Supervise and maintain the productivity of employees
Review the quality of patient registration documents on a daily basis
• Process all paperwork in a timely manner
• Work closely with fellow managers to ensure all procedures regarding patient accounts are completed in a thorough and timely manner
• Complete monthly reports for the Director
• Responsible for Dept. Operations Report, FTEs and Operating budgets
• Ensure all Patient Access personnel policies are followed
• Ensure all Patient Access Policies and Procedures are adhered to
• Effectively manage and direct all areas of registration to ensure quality, productivity, and customer service
• Maintain a clean MPI on Meditech and works closely with HIM on a daily basis
• Maintain QA statistics and reports
• Monitor and maintain Daily Preservice Log, BILL45, and Alpha Census according to established SSC standards. If daily reports are worked by a centralized unit, the manager is responsible for working with the reports unit to ensure accounts are worked timely
• Act in the capacity of Director in his/her absence
• Contribute to A/R goals for patient registration
• Conduct monthly staff meetings and in-services for all responsible areas
• Work closely with Market Financial Coordinator for updates and testing for Meditech
• Assume on-call responsibilities to ensure adequate staff and problem solving
• Update collection system and requests rebill if appropriate
• Work closely and professionally with Nursing and Ancillary Departments in an effort to maintain teamwork approach
• Determines staff qualifications and competence. Develops and maintains accurate initial and annual competency checklists, and initiates completion of initial and annual competency attestation forms
• Actively seeks ways to control costs without compromising patient safety, quality of care of the services delivered.
• Attends in-service presentations, and complete mandatory education including, but not limited to, infection control, patient safety, quality improvements, MSDS and OSHA Standards 
• Demonstrates knowledge of occurrence reporting system and utilizes system to report potential patient safety issues
• Functional Standards Adherence
• Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”
• Other duties as assigned 

Job Requirements

KNOWLEDGE, SKILLS & ABILITIES
Organization - proactively prioritizes needs and effectively manages resources
Communication - communicates clearly and concisely, verbally and in writing. This includes utilizing proper punctuation, correct spelling and the ability to transcribe accurately. The ability to communicate with staff, Parallon Management, Division and Group Executives
Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
Interpersonal skills - able to work effectively with other employees, patients and external parties
PC skills - demonstrates proficiency in Microsoft Office applications and others as required
Leadership - guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services
Tactical execution - oversees the development, deployment and direction of complex programs and processes
Project Management - assesses work activities and allocates resources appropriately
Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems
Basic skills - demonstrates ability to organize, perform and track multiple tasks accurately in short timeframes, have ability to work quickly and accurately in a fast-paced environment while managing multiple demands, ability to work both independently and collaboratively as a team player, adaptability, analytical and problem solving ability and attention to detail and able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately.
 
EDUCATION
  • Bachelor’s Degree in Business or related field required.
  • Equivalent work experience may substitute education requirements.

EXPERIENCE
  • Minimum three years’ experience in patient financial services with two of these years being healthcare management required
  • Patient Access experience required

PHYSICAL DEMANDS/WORKING CONDITIONS
Work is performed in an office environment or hospital setting. Requires prolonged sitting/standing for long periods of time (depending on the duration of the shift, this could be 7- 10 hours), some bending, stooping, walking and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports or other information. Requires lifting papers/boxes and pushing/pulling up to 25 pounds occasionally. Pushing computer cart on wheels while registering patients during the duration of the shift (which could be 7-10 hours). Work may be stressful at times. Contact may involve dealing with angry, upset or emotional people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations.
 
 
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