Patient Financial Services Director in Eunice, LA at Parallon

Date Posted: 8/9/2018

Job Snapshot

Job Description

This is an Interim position. If selected, you will be employed through Parallon at Arcadian Medical Center for 12 months. After the 12 month period, you may be considered for transfer to an open position with the company.

Job Summary – The Director of Patient Financial Services (PFS) is responsible for the daily operations of all Parallon managed facility-based revenue cycle functions and serves as the on-site liaison between the facility and Parallon Client Relations or the Service Center. The PFS Director integrates the departments’ services with the hospital’s clinical and ancillary teams, implements policies and procedures that guide or support service levels, assesses and improves department performance, and ensures orientation and continuing education of departmental staff. As the leader, this person may recommend resources/space needed by the department and may participate in the selection of outside services. They serve as a key promoter of the Service Center, which strives to meet and exceed the needs of its customers.


Supervisor – SSC AVP of Client Relations or SSC Executive


Supervises – Patient Access Managers and/or Supervisors and staff


Transition Duties Include But Are Not Limited to:

  • Plan, prepare and integrate facility Patient Access processes with the SSC’s during implementation and deployment
  • Establish controls and review mechanisms for SSC policies and procedures related to Patient Access
  • Participate in and assist with gap analysis and resolution, education regarding process or policy changes, support facility financial team through transitional activities and become familiar with updated revenue cycle indicator reporting.


Operational Duties Include But Are Not Limited to:

  • Oversee facility operations of Patient Access functions (e.g. scheduling, pre-registration, benefit verification, pre-authorization, admission/registration, financial counseling, etc.) to ensure daily operations are maintained according to standard
  • Serve as the primary on-site liaison between the SSC/CRM and the Facility
  • Maintain and promote good customer relations with facility management, physicians and physician office staff
  • Coordinate with facility departments/administration teams to manage key revenue cycle performance expectations and challenges including: upfront collections protocols, capturing accurate information, timely registration and patient satisfaction, denial prevention, patient flow, unbilled, patient concerns, and more
  • Review Patient Access performance to ensure timeliness, accuracy, compliance and standards fulfillment as defined in Service Level Agreements Inform designated CRM AVP of any significant issues in the Patient Access areas (e.g., Pre-registration delays, unbilled challenges, pre-authorization backlogs, etc.)
  • Stay abreast of regulatory requirements and company compliance policies, ensuring timely staff education
  • Inform staff of relevant changes and developments in payer requirements
  • Ensure quality review measurements are in place
  • Facilitate implementation and monitoring of standard policies, processes, reporting and education programs
  • Oversee management of Patient Access personnel, providing recommendations for hiring, promotion, salary adjustment and personnel action where appropriate to Facility leadership
  • Develop specific objectives, budgets, and performance standards for each area of responsibility
  • Identify and implement process improvements to lower costs and improve services to facility customers
  • Perform staff reviews and prepare performance documents for direct reports
  • Recommends appropriate number of qualified/competent staff
  • Determines staff qualifications and competence. Develops and maintains accurate initial and annual competency checklists, and initiates completion of initial and annual competency attestation forms
  • Actively seeks ways to control costs without compromising patient safety, quality of care of the services delivered
  • Attends in-service presentations, and complete mandatory education week including, but not limited to, infection control, patient safety, quality improvements, MSDS and OSHA Standards
  • Demonstrates knowledge of occurrence reporting system and utilizes system to report potential patient safety issues

Job Requirements

Knowledge, Skills & Abilities

Organization - proactively prioritizes needs and effectively manages resources

Communication - communicates clearly and concisely

Leadership – guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services

Customer Orientation – establishes and maintains long term customer relationships, building trust and respect by consistently meeting and exceeding expectations

Tactical Execution – oversees the development, deployment and direction of complex programs and processes

Policies & Procedures – articulates

PC Skills – demonstrates proficiency in Microsoft Office applications and others as required

Financial management – applies tools and processes to successfully manage budget



  • Bachelors degree in Business or related field
  • Equivalent work experience may substitute degree requirement


  • Patient Access or Hospital Business Office experience
  • Minimum 5 years management experience
  • Experience in healthcare provider finance operations or similar service environments required.