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Patient Experience Concierge in Frankfort at Parallon

Date Posted: 6/6/2019

Job Snapshot

Job Description

Full-Time
Frankfort Regional Medical Center
 

Are you ready to become part of a team that is compassionate, caring, patient focused and committed to creating a positive patient experience every time? Do you have prior experience working in patient access, hospitality, retail or customer service? The Patient Access Concierge is dedicated to providing superior service to every patient!
 
The benefits of working on our team are exceptional. Whether you are per diem, part-time, or full-time, you are eligible to participate in our 401K program with company match! Part and full-time employees gain access to an excellent total compensation package:
  • Medical, Dental, Vision, Life, Flex Spending and Pet Insurance
  • Paid Time Off
  • Tuition Reimbursement
  • Student Loan Forgiveness Program
  • Employee Discount program with deep discounts  

If you are looking for a career path in Patient Access, we can help you unlock the possibilities. We believe in providing opportunities for our colleagues. You can learn and grow your career in Patient Registration, Financial Counselor, Team Lead, and continue on an upward path into Leadership.
 
As a Patient Experience Concierge, you will accept the following important responsibilities:
  • Promote a positive patient experience by welcoming patients and family members in a professional manner
  • Answer patient and visitor questions
  • Contact the nursing staff for emergency medical needs
  • Oversee the daily activities of the front desk and lobby areas, including tidiness of the area
  • Conduct lobby rounding to ensure patients are made aware of wait time expectations
  • Encourage and assist with enrollment into the Patient Portal
  • Provide regular patient flow updates to Patient Access Leadership
  • Manage negative patient experiences and assist in the resolution of patient concerns
  • Explain policies regarding services, charges, insurance billing, and payment of account

Job Requirements

Qualifications:
  • A high school diploma or GED is required.
  • At least one year of previous customer service experience is required.
  • Must be comfortable using and assisting patients in using tablet.
  • The ability to stand on your feet for the majority of your shift.

 
Parallon is an industry leader in revenue cycle services. We partner with over 650 hospitals and 2,400 physician practices nation-wide. Our parent company, HCA Healthcare has been consistently named a World’s Most Ethical Company by Ethisphere and is ranked in the Fortune 100. We are dedicated to ensuring our patients have the best experience even after they leave our facilities.
 
We want you to join the team today.
Apply online now!
 
 
We are an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.