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Patient Experience Concierge for Lewis Gale Medical Center in Salem, VA at Parallon

Date Posted: 3/13/2019

Job Snapshot

Job Description

Patient Experience Concierge
Parallon believes that organizations that continuously learn and improve will thrive. That’s why after more than a decade we remain dedicated to helping hospitals and hospital systems operate knowledgeably, intelligently, effectively and efficiently in the rapidly evolving healthcare marketplace, today and in the future. As one of the healthcare industry’s leading providers of business and operational services, Parallon is uniquely equipped to provide a broad spectrum of customized revenue cycle services.
Job Summary:
The Patient Experience Concierge is responsible for greeting and navigating patients/guests in registration lobby. Provide assistance to patients checking-in for services, and expedite patient flow. Navigate patient/guest flow in registration areas to ensure an overall positive customer experience.
Duties (included but not limited to):
  • Welcome patient and family members in a professional manner
  • Contact the nursing staff for emergency medical needs and answer patient and visitor questions
  • Promotes and demonstrates excellent customer service
  • Oversee the daily activities of the front desk and lobby areas including tidiness of the area
  • Greet patients upon arrival, and navigate patient flow
  • Assist with check in process; monitor patient registration tracker
  • Perform lobby rounding to ensure patients are kept aware of their wait time expectations
  • Perform lobby rounding to ensure lobby and waiting room area is clean, safe and comfortable for patients, family and visitors
  • Encourage and assist with patient enrollment in the Patient Portal

  • High school diploma or GED required
  • Hospitality degree preferred

  • Minimum 3 years patient access, hotel, restaurant, retail, or customer service experience required
  • Previous Patient Access experience preferred.

We offer free parking, training support, competitive salary and excellent benefits to include several insurance package options for Medical, Dental and Vision; Paid Time Off for vacation, sick leave and holidays, Employer-paid Short Term Disability, Company matching 401K and more!

Parallon is an Equal Opportunity Employer (EOE), minority/ female/ veteran/ disabled, offering a great work environment, challenging career opportunities, and competitive compensation.