Patient Experience Concierge -Cartersville in Cartersville, GA at Parallon

Date Posted: 5/17/2018

Job Snapshot

Job Description

Do you believe you have a knack for making people feel welcome in a new environment? Are you interested in furthering your career in healthcare and patient access? Realize your leadership potential in our registration department as a Patience Experience Concierge and apply today! 
Parallon's Mission: 
We serve and enable those who care for and improve human life in their communities. 
Parallon, a division of HCA, is an industry-leading provider of patient financial and revenue cycle services to acute care providers across the United States.
As a Patient Experience Concierge, you would be responsible for greeting and navigating patients and guests in the registration lobby. While still completing patient access duties such as checking patients in, you would also be the person who would navigate patients and guests flow through registration areas to ensure overall positive customer experience.
The Patient Experience Concierge position requires that an individual is on their feet all day carrying a tablet device weighing 3 – 5 lbs.
Duties include, but are not limited to:
  • Welcome patient and family members in a professional manner.  Contact the nursing staff for emergency medical needs and answer patient and visitor questions
  • Assist with check in process; monitor patient registration tracker
  • Perform lobby rounding to ensure patients are kept aware of their wait time expectations
  • Oversee the daily activities of the front desk and lobby area 

 Knowledge, Skills & Abilities
  • Communication – communicates clearly and concisely, verbally and in writing
  • Customer Orientation – establishes and maintains long-term customer relationships, building trust and respect by constantly meeting and exceeding expectations
  • Interpersonal Skills – able to work effectively with other employees, patients and external parties
  • PC Skills – demonstrates proficiency in PC applications as required
  • Policies & Procedures – demonstrates knowledge and understanding of organizational policies, procedures and systems
  • Basic Skills – able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately

Job Requirements

  • High school diploma or GED required
  • Hospitality degree preferred

  • A minimum of 3-5 years patient access, hotel, restaurant, retail, or customer service experience preferred
  • Previous patient access experience preferred