Patient Access Team Lead in Georgetown, TX at Parallon

Date Posted: 6/27/2018

Job Snapshot

Job Description

Parallon is one of the country’s largest premier revenue cycle partners, with more than 15,800 employees serving 600 hospitals and 3,000 physician practices. Annually, we collect more than $41 billion and interact with 37 million patients. Our track record of results is among the best in the industry.  We serve hospitals, physician practices and healthcare systems by bringing deep operational knowledge and tailored revenue cycle solutions so that providers can focus on fulfilling their mission.

 

Job Summary – The Patient Access Team Lead is responsible for providing feedback on daily registration processes and staffing issues to the Patient Access Supervisor or Patient Access Manager. Provide assistance to staff level employees as necessary to insure compliance with department policies and procedures. Assist leadership with staffing, report reconciliation, QA process, and other duties as assigned.




Shift: Sunday  - Tuesday  11:00 am 8:30 pm

Wednesday 11:00 am - 4:00 pm

 

Supervisor – Patient Access Supervisor or Patient Access Manager

 



Duties (included but not limited to):


•         Staff and order supplies according to budget guidelines and department needs


•         Assists Manager and/or Supervisor in creating staff schedules and ensures adequate coverage


•         Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations.


•         Promotes and demonstrates excellent customer service


•         Maintain QA statistics (including patient wait times, etc.) and report results to Supervisor or Manager.


•         Oversee the daily activities of the registration area to insure department standards are met


•         Assists Supervisor and/or Manager in educating registration staff of any changes pertinent to their roles


•         When appropriate, relieve staff members during employee sick/vacation time


•         Secure all signatures necessary for treatments, release of medical information, assignment of insurance  benefits and payment of services from legally responsible patients


•         Work closely and professionally with nursing and ancillary departments in effort to maintain a teamwork approach


•         Excel in all functions performed by patient representatives in all registration areas


•         Collect/request deposits and copays


•         Assume on-call responsibilities to insure adequate staffing and problem-solving


•         Register all patient types


•         Assists in resolving patient concerns


•         Assist Supervisor or Manager to insure all personnel department policies and procedures are followed


•         Act in capacity of supervisor or Manager in his/her absence, and inform Supervisor or Manager of all issues upon his/her return


•         Maintains effectiveness of patient flow


•         Attends in-service presentations, and completes mandatory education, including but not limited to, infection control, patient safety, quality improvements, MSDS and OSHA standards.


•         Demonstrates knowledge of occurrence reporting system and utilizes system to report

potential patient safety issues.


•         Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”


•         Other duties as assigned

 



KNOWLEDGE, SKILLS & ABILITIES


•         Organization - proactively prioritizes needs and effectively manages resources


•         Communication - communicates clearly and concisely, verbally and in writing. This includes utilizing proper punctuation, correct spelling and the ability to transcribe accurately.


•         Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations


•         Interpersonal skills - able to work effectively with other employees, patients and external parties


•         PC skills - demonstrates proficiency in Microsoft Office applications and others as required


•         Leadership - guides individuals and groups toward desired outcome by providing training, advice and feedback to assist/support employees in achieving established performance standards


•         Tactical execution - assist in monitoring operational processes and making recommendations for changes/adjustments as needed during the implementation or change to new products or processes


•         Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems


•         Basic skills - demonstrates ability to organize, perform and track multiple tasks accurately in short timeframes, have ability to work quickly and accurately in a fast- paced environment while managing multiple demands, ability to work both independently and collaboratively as a team player, adaptability, analytical and problem solving ability and attention to detail and able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately.

Job Requirements



EDUCATION

High School Diploma or GED required.

 



EXPERIENCE

At least one year of related experience required.

 

PHYSICAL DEMANDS/WORKING CONDITIONS

Work is performed in an office environment or hospital setting. Requires prolonged sitting/standing for long periods of time (depending on the duration of the shift, this could be 7-

10 hours), some bending, stooping, walking and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier,  telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports or other information. Requires lifting papers/boxes and pushing/pulling up to 25 pounds occasionally. Pushing computer cart on wheels while registering patients during the duration of the shift (which could be 7-10 hours). Work may be stressful at  times. Contact may involve dealing with angry, upset or emotional people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations.

 

OSHA CATEGORY The normal work routine involves no exposure to blood, body fluids, or tissues (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency care or first aid, or to be  potentially exposed in some other way.

 

Parallon/HCA is an equal opportunity workforce and no one shall discriminate against any individual with regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, genetic information or veteran status with respect to any offer, or term or condition, of employment. We make reasonable accommodations to the known physical and mental limitations of qualified individuals with disabilities.