Patient Access Team Lead in McAllen, TX at Parallon

Date Posted: 8/9/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    McAllen, TX
  • Job Type:
  • Experience:
    At least 3 year(s)
  • Date Posted:
    8/9/2018

Job Description

JOB TITLE:  Patient Access Team Leader



DUTIES INCLUDE BUT ARE NOT LIMITED TO:

 

• Staff and order supplies according to budget guidelines and department needs

• Maintain QA statistics (including patient wait times, etc.) and report results to Manager.

• Oversee the daily activities of the registration area to insure department standards are met

• Assists Manager in educating registration staff of any changes pertinent to their roles

• When appropriate, relieve staff members during employee sick/vacation time

• Secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits and payment of services from legally responsible patients

• Work closely and professionally with nursing and ancillary departments in effort to maintain a teamwork approach

• Excel in all functions performed by patient representatives

• Collect/request deposits and copays

• Assume on-call responsibilities to insure adequate staffing and problem-solving

• Register all patient types

• Assists in resolving patient concerns

• Assist Manager to insure all personnel department policies and procedures are followed

• Act in capacity of supervisor in his/her absence, and inform Manager of all issues upon his/her return

• Maintains effectiveness of patient flow


 

Job Requirements

KNOWLEDGES, SKILLS & ABILITIES

 

• Communication - communicates clearly and concisely, verbally and in writing

• Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by constantly meeting and exceeding expectations

• Interpersonal skills - able to work effectively with other employees, patients and external parties

• PC skills - demonstrates proficiency in PC applications as required

• Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems

• Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately

 

EXPERIENCE

• Minimum 3 years Patient Access experience


 

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