Patient Access Team Lead - Stonecrest in Smyrna, TN at Parallon

Date Posted: 3/9/2018

Job Snapshot

  • Employee Type:
  • Location:
    400 Enon Springs Road West
    Smyrna, TN
  • Job Type:
  • Experience:
    At least 1 year(s)
  • Date Posted:

Job Description

Parallon believes that organizations that continuously learn and improve will thrive. That’s why after more than a decade Parallon remains dedicated to helping hospitals and hospital systems operate knowledgeably, intelligently, effectively and efficiently in the rapidly evolving healthcare marketplace, today and in the future. 

As one of the healthcare industry’s leading providers of business and operational services, Parallon is uniquely equipped to provide a broad spectrum of customized revenue cycle services. 

This is a full−time, hourly position with a schedule of usually not less than 32−hours per week and not more than 40−hours per week depending on volume, workload and staffing support.

Job Summary – The Patient Access Team Lead is responsible for providing feedback on daily registration processes and staffing issues to the Patient Access Supervisor or Patient Access Manager. Provide assistance to staff level employees as necessary to insure compliance with department policies and procedures. Assist leadership with staffing, report reconciliation, QA process, and other duties as assigned.

Duties (included but not limited to):
• Staff and order supplies according to budget guidelines and department needs
• Assists Manager and/or Supervisor in creating staff schedules and ensures adequate coverage
• Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations.
• Promotes and demonstrates excellent customer service
• Maintain QA statistics (including patient wait times, etc.) and report results to Supervisor or Manager.
• Oversee the daily activities of the registration area to insure department standards are met
• Assists Supervisor and/or Manager in educating registration staff of any changes pertinent to their roles
• When appropriate, relieve staff members during employee sick/vacation time
• Secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits and payment of services from legally responsible patients
• Work closely and professionally with nursing and ancillary departments in effort to maintain a teamwork approach
• Excel in all functions performed by patient representatives in all registration areas
• Collect/request deposits and copays
• Assume on-call responsibilities to insure adequate staffing and problem-solving
• Register all patient types
• Assists in resolving patient concerns
• Assist Supervisor or Manager to insure all personnel department policies and procedures are followed
• Act in capacity of supervisor or Manager in his/her absence, and inform Supervisor or Manager of all issues upon his/her return
• Maintains effectiveness of patient flow
• Attends in-service presentations, and completes mandatory education, including but not limited to, infection control, patient safety, quality improvements, MSDS and OSHA standards.
• Demonstrates knowledge of occurrence reporting system and utilizes system to report

potential patient safety issues.
• Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”
• Other duties as assigned

Job Requirements

Knowledge, Skills & Abilities

  • Communication – communicates clearly and concisely, verbally and in writing
  • Customer Orientation – establishes and maintains long-term customer relationships, building trust and respect by constantly meeting and exceeding expectations
  • Interpersonal Skills – able to work effectively with other employees, patients and external parties
  • PC Skills – demonstrates proficiency in PC applications as required
  • Policies & Procedures – demonstrates knowledge and understanding of organizational policies, procedures and systems
  • Basic Skills – able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately


  • High school diploma or GED required.


  • At least one year of related experience required.

Certificates/License - N/A



Work is performed in an office environment or hospital setting. Requires prolonged sitting/standing for long periods of time (depending on the duration of the shift, this could be 7-10 hours), some bending, stooping, walking and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports or other information. Requires lifting papers/boxes and pushing/pulling up to 25 pounds occasionally. Pushing computer cart on wheels while registering patients during the duration of the shift (which could be 7-10 hours). Work may be stressful at times. Contact may involve dealing with angry, upset or emotional people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations.