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Patient Access Team Lead - Lewis Gale in Salem, VA at Parallon

Date Posted: 12/6/2018

Job Snapshot

  • Employee Type:
  • Location:
    Salem, VA
  • Job Type:
  • Experience:
    At least 1 year(s)
  • Date Posted:

Job Description

Patient Access Team Lead – Lewis Gale Medical Center
Days, Evenings and Rotating Weekends
Parallon is an affiliate of Hospital Corporation of America (HCA Holdings, Inc.) and is a leading provider of healthcare business and operational services. Parallon supports healthcare providers in the area of revenue cycle (billing, collections, denial management), technology, patient registration, insurance verification and health information management.
Job Summary:
The Patient Access Team Lead is responsible for providing feedback on daily registration processes and staffing issues to the Patient Access Supervisor or Patient Access Manager. Provide assistance to staff level employees as necessary to insure compliance with department policies and procedures. Assist leadership with staffing, report reconciliation, QA process, and other duties as assigned.
This position requires flexibility to work 8-hour or 12-hour shifts depending on the need and to rotate every other weekend.
Duties (included but not limited to):
  • Staff and order supplies according to budget guidelines and department needs
  • Assists Manager and/or Supervisor in creating staff schedules and ensures adequate coverage
  • Promotes and demonstrates excellent customer service
  • Maintain QA statistics (including patient wait times, etc.) and report results to Supervisor or Manager
  • Oversee the daily activities of the registration area to insure department standards are met
  • Assists Supervisor and/or Manager in educating registration staff of any changes pertinent to their roles
  • When appropriate, relieve staff members during employee sick/vacation time
  • Secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits and payment of services from legally responsible patients

  • High school diploma or GED required

  • At least one year of related experience required
  • 3 years of patient access/registration experience is preferred

We offer free parking, training support, competitive salary and excellent benefits to include several insurance package options for Medical, Dental and Vision; Paid Time Off for vacation, sick leave and holidays, Employer-paid Short Term Disability, Company matching 401K and more!

Parallon is an Equal Opportunity Employer (EOE), minority/ female/ veteran/ disabled, offering a great work environment, challenging career opportunities, and competitive compensation.