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Patient Access Supervisor in New Orleans at Parallon

Date Posted: 1/15/2019

Job Snapshot

  • Employee Type:
  • Location:
    New Orleans
  • Job Type:
  • Experience:
    At least 1 year(s)
  • Date Posted:

Job Description

Job Summary – The Patient Access Supervisor is responsible for assisting the Patient Access Director and Manager in the daily operations of all functions and serves as the liaison between the Shared Service Center and the facility. The Patient Access Supervisor integrates the department’s services with the hospital’s primary functions, develops/implements policies and procedures that guide or support service, assesses and improves department performance, and ensures orientation and continuing education of departmental staff. As a facility based leader, this person may recommend resources/space needed by the department and may participate in the selection of outside services They serve as a key promoter of the SSC, which strives to meet and exceed the needs of its customers.
 Duties (included but not limited to):
• Perform patient registration function when needed to ensure wait times are kept to a minimum
• Staff and order supplies according to budget guidelines and department needs
• Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations.
• Promotes and demonstrates excellent customer service
• Assist with the processing of payroll for his/her direct reports by maintaining employee edit requests.
• Creates staff schedules and ensures adequate coverage
• Maintain accurate time and attendance records for employees and discusses any issues as appropriate and escalates to Manager when necessary.
• Maintain Turnaround Time and Performance statistics (including patient wait times, etc.) and report results to the Manager and/or Director
• Conducts QA on all Registration activities, reviews with employee and report results to the Manager
• Assist with or performs employee evaluations with input from Manager and/or Director
• Directly oversee the daily activities of the registration areas to ensure department standards are met
• Continually educate all registration staff of any changes pertinent to their roles
• Ensures all patient facing staff have clean and professional appearance
• Secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits and payment of services from legally responsible patients
• Work closely and professionally with nursing and ancillary departments in an effort to maintain a teamwork approach
• Review daily pre-service log to ensure accounts have been activated
• Excel in all functions performed by patient representatives
• Update collection system and requests rebill when appropriate
• Collect/request deposits and copays
• Assume on-call responsibilities to ensure adequate staffing and problem-solving
• Register all patient types
• Schedule and assist with evaluation processes; helps resolve patient and employee concerns
• Assist Manager to ensure all personnel and department policies and procedures are followed
• Act in capacity of manager in his/her absence, and informs Manager of all issues upon his/her return
• Supervise and maintain effectiveness of patient flow
• Determines staff qualifications and competence. Develops and maintains accurate initial and annual competency checklists, and initiates completion of initial and annual competency attestation forms.
• Actively seeks ways to control costs without compromising patient safety, quality of care of the services delivered.
• Attends in-service presentations, and complete mandatory education including, but not limited to, infection control, patient safety, quality improvements, MSDS and OSHA Standards.
• Demonstrates knowledge of occurrence reporting system and utilizes system to report potential patient safety issues.
• Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”
• Other duties as assigned

Job Requirements

Organization - proactively prioritizes needs and effectively manages resources
Communication - communicates clearly and concisely, verbally and in writing. This includes utilizing proper punctuation, correct spelling and the ability to transcribe accurately. The ability to communicate with staff and Facility Management.
Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
Interpersonal skills - able to work effectively with other employees, patients and external parties
PC skills - demonstrates proficiency in Microsoft Office applications and others as required
Leadership - guides individuals and groups toward desired outcome by providing training, advice and feedback to assist/support employees in achieving established performance standards
Tactical execution - assist in monitoring operational processes and making recommendations for changes/adjustments as needed during the implementation or change to new products or processes
Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems
Basic skills - demonstrates ability to organize, perform and track multiple tasks accurately in short timeframes, have ability to work quickly and accurately in a fast-paced environment while managing multiple demands, ability to work both independently and collaboratively as a team player, adaptability, analytical and problem solving ability and attention to detail and able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately.

• High School Diploma or GED required
• Associate’s or Bachelor’s Degree preferred

Minimum one year supervisory experience preferred. At least two years related experience required.


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