Patient Access Supervisor in Nashville at Parallon

Date Posted: 8/13/2019

Job Snapshot

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Job Description

Parallon believes that organizations that continuously learn and improve will thrive. That’s why after more than a decade we remain dedicated to helping hospitals and hospital systems operate knowledgeably, intelligently, effectively and efficiently in the rapidly evolving healthcare marketplace, today and in the future. As one of the healthcare industry’s leading providers of business and operational services, Parallon is uniquely equipped to provide a broad spectrum of customized revenue cycle services.
Job Summary – The Patient Access Supervisor is responsible for assisting the Patient Access Director and Manager in the daily  operations of all functions and serves as the liaison between the Shared Service Center and the facility. The Patient  Access Supervisor integrates the department’s services with the hospital’s primary functions,  develops/implements policies and procedures that guide or support service, assesses and improves  department performance, and ensures orientation and continuing education of departmental staff. As a facility based leader, this person may recommend resources/space needed by the department and may participate in the  selection of outside services They serve as a key promoter of the SSC, which strives to meet and  exceed the needs of its customers.
Supervisor – Patient Access Director or Manager
Supervises Team Lead, Financial Counselor and Patient Access Staff

Duties (included but not limited to):

•         Perform patient registration function when needed to ensure wait times are kept to a minimum
•         Staff and order supplies according to budget guidelines and department needs
•         Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations.
•         Promotes and demonstrates excellent customer service
•         Assist with the processing of payroll for his/her direct reports by maintaining employee edit requests.
•         Creates staff schedules and ensures adequate coverage
•         Maintain accurate time and attendance records for employees and discusses any issues as appropriate and escalates to Manager when necessary.
•         Maintain Turnaround Time and Performance statistics (including patient wait times, etc.) and report results to the Manager and/or Director
•         Conducts QA on all Registration activities, reviews with employee and report results to the Manager
•         Assist with or performs employee evaluations with input from Manager and/or Director
•         Directly oversee the daily activities of the registration areas to ensure department standards are met
•         Continually educate all registration staff of any changes pertinent to their roles
•         Ensures all patient facing staff have clean and professional appearance
•         Secure all signatures necessary for treatments, release of medical information, assignment of insurance  benefits and payment of services from legally responsible patients
•         Work closely and professionally with nursing and ancillary departments in an effort to maintain a teamwork approach
•         Review daily pre-service log to ensure accounts have been activated
•         Excel in all functions performed by patient representatives
•         Update collection system and requests rebill when appropriate
•         Collect/request deposits and copays

•         Assume on-call responsibilities to ensure adequate staffing and problem-solving
•         Register all patient types
•         Schedule and assist with evaluation processes; helps resolve patient and employee concerns
•         Assist Manager to ensure all personnel and department policies and procedures are followed
•         Act in capacity of manager in his/her absence, and informs Manager of all issues upon his/her return
•         Supervise and maintain effectiveness of patient flow
•         Determines staff qualifications and competence. Develops and maintains accurate initial and annual competency checklists, and initiates completion of initial and annual competency attestation forms.
•         Actively seeks ways to control costs without compromising patient safety, quality of care of the services delivered.
•         Attends in-service presentations, and complete mandatory education including, but not limited  to, infection control, patient safety, quality improvements, MSDS and OSHA Standards.
•         Demonstrates knowledge of occurrence reporting system and utilizes system to report potential patient  safety issues.
•         Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”
•         Other duties as assigned


•         Organization - proactively prioritizes needs and effectively manages resources
•         Communication - communicates clearly and concisely, verbally and in writing. This includes utilizing proper punctuation, correct spelling and the ability to transcribe accurately. The ability to communicate with staff and Facility Management.
•         Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
•         Interpersonal skills - able to work effectively  with other employees, patients and external parties
•         PC skills - demonstrates proficiency in Microsoft Office  applications and others as required
•         Leadership - guides individuals and groups toward desired outcome by providing training, advice and feedback to assist/support employees in achieving established performance standards
•         Tactical execution - assist in monitoring operational processes and making recommendations for changes/adjustments as needed during the implementation or change to new products or processes
•         Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems
•        Basic skills - demonstrates ability to organize, perform and track multiple tasks accurately in short timeframes, have ability to work quickly and accurately in a fast- paced environment while managing multiple demands, ability to work both independently and collaboratively as a team player, adaptability, analytical and problem

solving ability and attention to detail and able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately.

Job Requirements


•         High School Diploma or GED required
•         Associate’s or Bachelor’s Degree preferred


Minimum one year supervisory experience preferred. At least two years related experience required.
Parallon/HCA is an equal opportunity workforce and no one shall discriminate against any individual with regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, genetic information or veteran status with respect to any offer, or term or condition, of employment. We make reasonable accommodations to the known physical and mental limitations of qualified individuals with disabilities.