Patient Access Report Analyst Work From Home in San Antonio, TX at Parallon

Date Posted: 6/29/2018

Job Snapshot

Job Description

Parallon is one of the country’s largest premier revenue cycle partners, with more than 15,800 employees serving 600 hospitals and 3,000 physician practices. Annually, we collect more than $41 billion and interact with 37 million patients. Our track record of results is among the best in the industry.  We serve hospitals, physician practices and healthcare systems by bringing deep operational knowledge and tailored revenue cycle solutions so that providers can focus on fulfilling their mission.


Job Summary – The PTAC Central Unit Reports Analyst is responsible for working various Patient Access reports for multiple facilities within the SSC


Supervisor – PTAC Central Unit Manager


Supervises not applicable


Duties (included but not limited to):


•         Work the following Patient Access Reports:

•        BILL09

•        Pre-Service Log

•        Unbilled

•        eRequest PAD and PA BILL ALERT PAD Queues

•        BatchNet

•        HPF Queues

•         Ensure reports are kept current so that billing is not delayed and accounts are not escalated.

•         Notify PTAC Operations Manager of any high dollar or aged accounts that need management intervention

•         Work with facility PTAC Leadership on account resolution as necessary

•         Log errors in a consistent format so that they can be analyzed for trends

•         Assist PTAC Operations Manager with identifying common errors so that feedback may be provided back to the facility PADs

•         Notify PTAC Operations Manager of any major issues identified so that action can quickly be taken to correct

•         Maintain required productivity and QA standards

•         Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement” and all policies and procedures related to the Collections department.

•         Other duties as assigned



•      Communication - communicates clearly and concisely, verbally and in writing. This includes utilizing proper punctuation, correct spelling and the ability to transcribe accurately.

•      Teamwork – able to work well in a team environment and adapt to change by offering support to others and continually prioritizing workload to ensure individual, team and departmental goals are met.

•      Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations

•      Interpersonal skills - able to work effectively with other employees, patients and external parties

•      PC skills - demonstrates proficiency in Microsoft Office applications and others as required

•      Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems

•         Basic skills - demonstrates ability to organize, perform and track multiple tasks accurately in short timeframes, have ability to work quickly and accurately in a fast-paced environment while managing multiple demands, ability to work both independently and collaboratively as a team player, adaptability, analytical and problem solving ability and attention to detail and able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately.

Job Requirements


High school diploma or GED required.



Minimum one year related experience required, preferably in healthcare. Relevant education may substitute experience requirement.






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