Patient Access Regional Director in San Antonio, TX at Parallon

Date Posted: 5/17/2018

Job Snapshot

Job Description

JOB TITLE: Regional Director Patient Access

 

GENERAL SUMMARY OF DUTIES - The Patient Access Regional Director is responsible for the hospital-based PAS Directors who manage daily operations of all Patient Access functions. This individual coordinates initiatives and operations with hospital leadership representatives from facilities associated with the PAS. The Regional Director interprets policies and procedures, recommends changes as appropriate, and provides relevant feedback to PAS, Solutions Management and PAS Implementation leadership. As the Patient Access leader, this person serves as a key promoter of the PAS as a service organization which strives to meet and exceed the needs of its customers.

 

SUPERVISOR - PAS COO

 

SUPERVISES - Patient Access Directors (hospital-based)

 



TRANSITION DUTIES INCLUDE BUT ARE NOT LIMITED TO:


•         Plan, prepare and integrate facility Patient Access processes with PASs during deployment


•         Establish controls and review mechanisms for PAS policies and procedures related to Patient Access


•         Manage Patient Access implementation activities across multiple facilities


•         Provide input for process design and other implementation activities

 



OPERATIONAL DUTIES INCLUDE BUT ARE NOT LIMITED TO:


•         Oversee hospital-based Patient Access Directors and coordinate initiatives across facilities to ensure standardization and sharing of best practices


•         Provide relevant guidance for hospital-based Patient Access Directors and other PAS Directors to resolve internal and external issues


•         Inform PAS COO of any significant issues in the Patient Access area (e.g., Pre-registration delays, pre- authorization backlogs, etc.)


•         Stay  abreast  of  regulatory  requirements  and  company  compliance  policies,  ensuring  timely  staff education


•         Inform Patient Access Management and staff regarding payer requirements, significant changes and developments


•         Ensure quality review measurements are in place at each facility


•         Review  Patient  Access  performance  to  ensure  timeliness,  accuracy,  compliance  and  standards fulfillment as defined in PAS Service Level Agreements


•         Coordinate and promote implementation and monitoring of standard masterfiles, processes, reporting and education programs


•         Assist Solutions Management and PAS Implementation staff in company-wide initiatives such as the development of operational models, education programs and national contract compliance


•         Oversee  management  of  Patient  Access  personnel,  providing  recommendations  for  hiring, promotion, salary adjustment and personnel action where appropriate


•         Follow overall market trends and communicate significant shifts to PAS Leadership and others as appropriate


•         Develop specific objectives, budgets, and performance standards for each area of responsibility


•         Identify  and  implement  process  improvements  to  lower  costs  and  improve  services  to  facility customers


•         Assume a lead role for innovation, knowledge sharing and leading practices identification within the PAS and among peer group


•         Perform staff reviews and prepare performance documents for direct reports



 


•         Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”


•         Other duties as assigned

Job Requirements



KNOWLEDGE, SKILLS & ABILITIES


•         Organization - proactively prioritizes needs and effectively manages resources


•         Communication - communicates clearly and concisely


•         Leadership - guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services


•         Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations


•         Tactical execution - oversees the development, deployment and direction of complex programs and processes


•         Policies & Procedures - articulates knowledge and understanding of organizational policies, procedures and systems


•         PC skills - demonstrates proficiency in Microsoft Office applications and others as required


•         Financial management - applies tools and processes to successfully manage to budget


•         Project Management - assesses work activities and allocates resources appropriately


•         Start-Up Operations - understands complexities and needs to start-up, build and maintain a new business

 



EDUCATION


•         Bachelor’s Degree in Business or related field


 



EXPERIENCE


•         Patient Access experience


•         Minimum 5 years management experience


•         Experience in healthcare provider finance operations or similar service environments required

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