Patient Access (PTAC) Central Unit Assistant Director in Largo, FL at Parallon

Date Posted: 6/26/2018

Job Snapshot

  • Employee Type:
  • Location:
    Largo, FL
  • Job Type:
  • Experience:
    3 to 5 years
  • Date Posted:

Job Description

The Company: Parallon Business Solutions is a subsidiary of Hospital Corporation of America and HCA West Florida. We provide a variety of services including revenue cycle, supply chain management, and workforce management to 1,400 hospitals and 11,000 non-acute care providers, including ambulatory
surgery centers, physician practices and alternate care sites. We have been voted one of the top employers in Florida for 8 years in a row, and are known for taking the best care of clients and employees alike.

● Our culture fosters an environment of continuous growth and professional development.
● Parallon was named a “Top 100 Company to Watch for Remote Jobs in 2016” by FlexJobs.
● We believe in rewarding our employees with a healthy work/life experience, our employees are rewarded with comprehensive health and wellness benefits, financial and retirement planning support, and time away from work options.


Job Summary – The PTAC Central Unit Assistant Director is responsible for assisting the PTAC Central Unit Director in the daily operations of the PTAC Central Unit including scheduling, preregistration, insurance verification, pre-certification and/or insurance notification functions (as assigned), coordinating when necessary with hospital departments from each facility associated with the Shared Service Center (SSC). This individual coordinates operations with hospital leadership representatives from each facility associated with the SSC, demonstrating strong commitment to customer relationships by taking ownership of issues and facilitating effective outcomes in a timely manner. The Assistant Director interprets policies and procedures, recommends changes as appropriate, and provides relevant feedback to SSC and the Facility leadership. Also serves as a key promoter of the SSC as a service organization which strives to meet and exceed the needs of its customers.

Supervisor – PTAC Central Unit Director

Supervises – PTAC Central Unit Managers and all PTAC Central Unit personnel

Duties (included but not limited to):
• Assist PTAC Central Unit Director in the Oversight of the SSC operations of PTAC Central Unit including to ensure daily operations are maintained according to standards.
• Serve as a primary liaison for the PTAC Central Unit between SSC and facility directors.
• Maintains regular communication with facility directors and leadership team.
• Maintain and promote good customer relations with facility management, physicians and physician office staff.
• Assist PTAC Central Unit Director in the creation of departmental policy and procedures in compliance with SSC standards.
• Review PTAC Central Unit performance to ensure timeliness, accuracy, compliance and standards fulfillment as defined in SSC Service Level Agreement.
• Inform RPAD and SSC Front Office COO of any significant issues related to PTAC Central Unit.
• Stay abreast of regulatory requirements and company compliance policies, ensuring timely staff education.
• Proactively establish and facilitate regular operational review meetings with appropriate stakeholders/customers.
• Inform staff of relevant changes and developments in payer requirements.
• Ensure quality review measurements are in place
• Proactively implements process improvements to ensure efficiency and accuracy in operations
• Assist PTAC Central Unit Director in the Oversight of the management of PTAC Central Unit personnel, providing recommendations for hiring, promotion, salary adjustment and personnel action where appropriate.
• Assist the PTAC Central Unit Director in the Development of specific objectives, budgets and performance standards for each area of responsibility
• Review and provide monthly PTAC Central Unit data to facility directors, facility and SSC leadership teams.
• Perform review and prepare performance documents for direct reports
• Assume a lead role for innovation, knowledge sharing and identify best practices within the SSC and among peer group
• Promote a positive patient experience and employee engagement within all activities
• Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”
• Other duties as assigned



Job Requirements

• Technical Expertise – Some understanding of healthcare including knowledge of healthcare terms and accounts receivable processes
• Strategic Analysis - Analytical Review skills and ability to make decisions based on analysis
• Leadership - guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services
• Tactical execution - oversees the development, deployment and direction of complex programs and processes
• Financial management - applies tools and processes to successfully manage to budget
• Project Management - assesses work activities and allocates resources appropriately
• Organization - proactively prioritizes needs and effectively manages resources
• Communication - communicates clearly and concisely, verbally and in writing. This includes utilizing proper punctuation, correct spelling and the ability to transcribe accurately. The ability to communicate with staff, Parallon Management, Division and Group Executives
• Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
• Interpersonal skills - able to work effectively with other employees, patients and external parties
• PC skills - demonstrates proficiency in Microsoft Office applications and others as required
• Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems
• Basic Skills – demonstrates ability to organize, perform and track multiple tasks accurately in short timeframes, have ability to work quickly and accurately in a fast-paced environment while managing multiple demands, ability to work both independently and collaboratively as a team player, adaptability, analytical and problem solving ability and attention to detail and able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly. Spell correctly and transcribe accurately.

Bachelor’s Degree in Business or related field preferred. If a desired applicant does not have a Bachelor's Degree they need to be currently in a Bachelor Degree program.

Minimum 3- 5 years healthcare management experience with one of these years in the related area for the position. Relevant education may substitute experience requirement with SSC Executive approval.


Requires prolonged sitting/standing, some bending, stooping, walking and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports or other information. Requires lifting papers/boxes and pushing/pulling up to 25 pounds occasionally. Work is performed in an office environment or hospital setting. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations.