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Patient Access Manager in Margate at Parallon

Date Posted: 5/16/2019

Job Snapshot

  • Employee Type:
  • Location:
  • Job Type:
  • Experience:
    At least 2 year(s)
  • Date Posted:

Job Description

Parallon believes that organizations that continuously learn and improve will thrive. That’s why, after more than a decade, we remain dedicated to helping hospitals and hospital systems operate knowledgeably, intelligently, effectively and efficiently in the rapidly evolving healthcare marketplace, today and in the future. As one of the healthcare industry’s leading providers of business and operational services, Parallon is uniquely equipped to provide a broad spectrum of customized revenue cycle services.
Are you ready to become a committed, passionate and caring member of the Patient Access team? Are you drive to lead and manage a team of like-minded professionals?
Parallon’s Patient Access team is dedicated to providing the highest quality customer service and are fully focused on creating a positive patient experience!
Whether you are per diem, part-time, or full-time, you are eligible to participate in our 401K program, with company match! Part and full-time employees gain access to incredible benefits, including health, life, dental, and pet insurance. Thinking about returning to school? We offer tuition reimbursement, and an ever popular student loan forgiveness program! Our popular employee discount program provides you with deep discounts on everyday purchases, like cell phone plans and travel. The benefits of working for Parallon are exceptional!
If you’re looking for a career path in Patient Access, Parallon can help you reach your goals. We believe in promoting from within, and individuals hired to be a Patient Access Manager can continue up the leadership ladder, as their skills and competencies expand. The position is located at Northwest Medical Center, North Broward, Florida.
As the Patient Access Manager, you’ll be assisting the Director in daily operations of all Patient Access functions. You’ll serve as a key promoter of the shared service center, which strives to meet and exceed the needs of its customers. Here are some of the tasks you’ll perform during your typical day:
• Perform patient registration function when needed to ensure wait times are kept to a minimum
• Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations.
• Ensure QA on registrations for all areas of Registration
• Provide continuous training for and communicates changes to existing employees
• Prepare payroll and completes monthly work schedules as needed to ensure adequate staffing levels
• Follow-up on patient complaints promptly
• Implement and promote excellent customer service
• Work closely and professionally with outside agencies on special projects developed by the corporate office
• Interview, hire, evaluate, and counsel Patient Access staff members
• Perform evaluations in a timely manner
• Train new employees in all aspects of their assigned job
• Supervise and maintain the productivity of employees
• Review the quality of patient registration documents on a daily basis
• Process all paperwork in a timely manner
• Work closely with fellow managers to ensure all procedures regarding patient accounts are completed in a thorough and timely manner
• Complete monthly reports for the Director
• Responsible for Dept. Operations Report, FTEs and Operating budgets
• Staff and order supplies according to budget guidelines and department needs
• Ensure all Patient Access personnel policies are followed
• Ensure all Patient Access Policies and Procedures are adhered to
• Effectively manage and direct all areas of registration to ensure quality, productivity, and customer service
• Maintain a clean MPI on Meditech and works closely with HIM on a daily basis
• Maintain QA statistics and reports
• Monitor and maintain Daily Preservice Log, BILL45, and Alpha Census according to established SSC standards. If daily reports are worked by a centralized unit, the manager is responsible for working with the reports unit to ensure accounts are worked timely.
• Act in the capacity of Director in his/her absence
• Contribute to A/R goals for patient registration
• Conduct monthly staff meetings and in-services for all responsible areas
• Work closely with Market Financial Coordinator for updates and testing for HIS Systems.
• Assume on-call responsibilities to ensure adequate staff and problem solving
• Update collection system and requests rebill if appropriate
• Work closely and professionally with Nursing and Ancillary Departments in an effort to maintain teamwork approach
• Determines staff qualifications and competence. Develops and maintains accurate initial and annual competency checklists, and initiates completion of initial and annual competency attestation forms.
• Actively seeks ways to control costs without compromising patient safety, quality of care of the services delivered.
• Attends in-service presentations, and complete mandatory education including, but not limited to, infection control, patient safety, quality improvements, MSDS and OSHA Standards.
• Demonstrates knowledge of occurrence reporting system and utilizes system to report potential patient safety issues.
• Functional Standards Adherence
• Other duties as assigned

Job Requirements

Job Requirements
  • Bachelor’s Degree in Business or related field required.
  • 3 years’ experience in patient access or related area
  • 2 years’ experience in healthcare management or completion of the Parallon Manager Trainee Program.

We invite you to join our team today.  Apply online now!
“We are an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.”
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