Patient Access Central Unit Team Lead in Dallas, TX at Parallon

Date Posted: 3/9/2018

Job Snapshot

  • Employee Type:
  • Location:
    7808 Clodus Fields Drive
    Dallas, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Do you have an analytical as well as investigative mindset? Do you want to pair that with your knowledge of the healthcare field? Parallon is seeking candidates for a Patient Access Central Unit Representative.


Parallon's Mission: 
We serve and enable those who care for and improve human life in their communities. 

Parallon, a division of HCA, is an industry-leading provider of patient financial and revenue cycle services to acute care providers across the United States. We are dedicated to our values and passionate about finding future leaders for our fast-growing divisions in the Dallas/Fort Worth area.  Although we are the largest healthcare provider in the world and experts and leaders in revenue cycle services, we maintain a people-first culture and sense of community. 


The Patient Access Central Unit Team Lead is responsible for assisting the Patient Access Central Unit Manager in the areas of Preregistration, Insurance Verification, Pre-Certification and Insurance Notification (as assigned) including coordination of staff activities and assists in performing day to day tasks in all assigned areas.


Duties include, but are not limited to:

  • Assist with new hire and continual training and communication for PTAC Central Unit staff
  • Assist with evaluations for PTAC Central Unit employees
  • Perform pre-registration and insurance verification according to SSC standards and guidelines
  • Document benefits verification and pre-certification in Meditech Standard Customer Defined screens
  • Contact physician and/or insurance company to resolve issues regarding prior authorization or referral forms
  • Assign Insurance Plans (IPLANS) accurately
  • Perform electronic eligibility confirmation when applicable and document results
  • Research Patient Visit History to ensure compliance with the Medicare 72 hour rule per SSC standards and guidelines
  • Complete Medicare Secondary Payor Questionnaire as applicable for retention in Abstracting module change to OnBase
  • Calculate patient cost share and be prepared to collect via phone or make payment arrangement per SSC standards and guidelines
  • Contact patient via phone (with as much advance notice as possible, preferably 48 hours prior to date of service) to confirm or obtain missing demographic information, quote/collect patient cost share, and instruct patient on where to present at time of appointment
  • Receive and record payments from patient for services rendered per SSC standards and guidelines
  • Utilize appropriate communication system to facilitate communication with facility PTAC and other departments as required
  • Perform insurance verification and pre-certification follow up for prior day’s walk in admissions/registrations and account status changes by assigned facility per SSC standards and guidelines
  • Communicates with hospital based Case Manager as necessary to ensure prompt resolution of pre-existing, non- covered, and re-certification issues per SSC standards and guidelines
  • Utilize Meditech account notes and the Artiva system as appropriate to document benefit, pre-authorization and other necessary information
  • Meets with the PTAC Central Unit Manager regularly to effectively communicate and resolve research and correspondence issues, set and prioritize goals, improve processes and review productivity. 
  • Assists with staff communication, providing updates, resolving issues, setting goals and maintaining standards. 
  • Assists with all phases of answering account inquires. 
  • Ensure appropriate indexing of physician orders
  • Assist the PTAC Central Unit Manager in maintaining established departmental policies and procedures, objectives, patient, and customer service policies 
  • Perform quality reviews as required by Parallon/SSC policy. 
  • Work as a liaison between team members, facility staff members, and SSC staff 
  • Assist with payroll activities for team members (i.e., time cards,lan edit sheets) 
  • Assist manager with developing team goals and action plans 
  • Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement” 
  • Other duties as assigned 

Job Requirements

Knowledge, Skills & Abilities

  • Organization - proactively prioritizes needs and effectively manages resources
  • Communication - communicates clearly and concisely, verbally and in writing.  This includes utilizing proper punctuation, correct spelling and the ability to transcribe accurately.  
  • Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations 
  • Interpersonal skills - able to work effectively with other employees, patients and external parties 
  • PC skills - demonstrates proficiency in Microsoft Office applications and others as required  
  • Leadership - guides individuals and groups toward desired outcome by providing training, advice and feedback to assist/support employees in achieving established performance standards 
  • Tactical execution - assist in monitoring operational processes and making recommendations for changes/adjustments as needed during the implementation or change to new products or processes  
  • Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems 
  • Basic skills - demonstrates ability to organize, perform and track multiple tasks accurately in short timeframes, have ability to work quickly and accurately in a fast paced environment while managing multiple demands, ability to work both independently and collaboratively as a team player,  adaptability, analytical and problem solving ability and attention to detail and able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately.  




High school diploma or GED required.



One year of related experience required.


Certificates/License -  N/A

At Parallon, every employee is a valued member of our organization. You can expect to receive competitive salary, ongoing professional development, comprehensive benefits package, performance bonuses and more!


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