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Patient Access Business Analyst in Nashville at Parallon

Date Posted: 12/21/2018

Job Snapshot

Job Description

Parallon believes that organizations that continuously learn and improve will thrive. That’s why after more than a decade Parallon remains dedicated to helping hospitals and hospital systems operate knowledgeably, intelligently, effectively and efficiently in the rapidly evolving healthcare marketplace, today and in the future. As one of the healthcare industry’s leading providers of business and operational services, Parallon is uniquely equipped to provide a broad spectrum of customized revenue cycle services.
Job Summary:         
The Patient Access Business Analyst designs, develops and implements process improvement solutions for Parallon Patient Access departments through the use of business analytics methodologies. The candidate, in collaboration with other members of the Parallon Corporate Patient Access team, develops business cases, designs proof of concepts solutions and makes recommendations to improve Patient Access processes including Patient Experience, Staffing Efficiency, Scheduling, Pre-Financial Clearance, and Facility based Registration and Financial Counseling.  The Patient Access Business Analyst will work with the management and IT to incorporate findings into process improvement initiatives, workflow enhancements and training opportunities.
Duties (included but not limited to):
General Revenue Cycle Operations Responsibilities:
  • Strong understanding of Parallon Patient Access operations, including business processes, tools, and technologies
  • Ability to identify Patient Access process improvement opportunities and implements solutions to improve effectiveness and efficiencies of Patient Access operations and decision making process
  • Collaborates professionally with all internal and external business partners
  • Communicates regularly with Shared Service Center and other field executives to ensure smooth data collection and reporting processes
  • Stays focused and proactively prioritizes initiatives; determines tasks and resources, and schedules with ability to multi-task
  • Demonstrates strong verbal and written communication skills
  • Independent, innovative, creative, self-managing individual with the ability to succeed with general directions
  • Exhibits strong teamwork and leadership skills
  • Exhibits technical aptitude and experience with different analytics tools
  • Can resolve simple, moderate and complex issues without assistance
  • Participate in departmental training and professional development opportunities when available
  • Minimal travel may be required
  • Other duties as assigned

Data Analysis and Analytics:
  • Serves as the department’s Business Analytics liaison and builds strong relationships within department and with other staff outside of the department
  • Promotes efficiency and repeatability of reporting and analytical tasks, including documentation and automation as appropriate
  • Exhibits technical aptitude and experience with data tools, such as Microsoft Excel and Microstrategy Visual Insight
  • Work closely with Parallon IT and Financial Analysis to ensure accuracy and relevance of reporting and dashboards
  • Develops proof of concept solutions for dashboards and process improvement solutions
  • Maintains strong attention to detail in order to ensure the accuracy of the data being reported
  • Performs ad-hoc requests from management
  • Prepare reports, narratives, visualizations, and presentations for SSCs, Parallon Revenue Cycle leadership, and HCA Executives
  • Document procedures for data pulls and data preparation

Job Requirements

Bachelor’s Degree required.  Master’s Degree preferred.
2 years of relevant experience. Strong healthcare background/experience preferred. Knowledge of Revenue Cycle business processes; excellent oral and written communication skills in individual and group setting; successful performance requires a high level of teamwork and collaboration across Parallon Business Performance Group and ability to work within a matrix leadership structure.