Overpayment Resolution Team Lead in Orange Park at Parallon

Date Posted: 11/9/2018

Job Snapshot

  • Employee Type:
  • Location:
    Orange Park
  • Job Type:
  • Experience:
    At least 1 year(s)
  • Date Posted:

Job Description

JOB TITLE: Overpayment Resolutions Team Leader

GENERAL SUMMARY OF DUTIES - Assists Overpayment Resolutions Manager with the training of the
resolution department. Performs daily discrepancy account resolution and coding.
SUPERVISOR – Manager Overpayment Resolutions

  • Provides introductory and ongoing training and education to staff to ensure that policies and procedures are followed
  • Meets with the Manager regularly to effectively communicate and resolve overpayment issues, set and prioritize goals and improve processes
  • Assists with staff communication, providing updates, resolving issues, setting goals and maintaining standards
  • Maintain established departmental policies and procedures, objectives, patient, and customer service policies
  • Assist with payroll activities for team members (i.e., time cards, edit sheets)
  • Assist manager with development and implementation of department and project action plans
  • Perform validation of discrepancy reason codes assigned by Discrepancy Analyst
  • Initiate refunds of identified overpayments and clears discrepancies from the log
  • Monitor take-backs and initiate refunds as appropriate.
  • Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”
  • Other duties as assigned

Job Requirements

  • Communication - communicates clearly and concisely, verbally and in writing 
  • Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
  • Interpersonal skills - able to work effectively with other employees, patients and external parties
  • PC skills - demonstrates proficiency in Microsoft Office applications and others as required
  • Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems
  • Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate
    properly, spell correctly and transcribe accurately

  • High school diploma or GED required

  • At least one year of related experience required
  • Prior supervisory experience preferred