Overpayment Resolution Team Lead in Orange Park, FL at Parallon

Date Posted: 8/6/2018

Job Snapshot

Job Description

This is a work from home position. Selected candidate must be willing and able to meet necessary high speed internet and accommodation requirements. 


JOB TITLE:
Overpayment Resolutions Team Leader
GENERAL SUMMARY OF DUTIES - Assists Overpayment Resolutions Manager with the training of the
resolution department. Performs daily discrepancy account resolution and coding.
SUPERVISOR - Manager Overpayment Resolutions

DUTIES INCLUDE BUT ARE NOT LIMITED TO:
  • Provides introductory and ongoing training and education to staff to ensure that policies and procedures are
  • followed
  • Meets with the Manager regularly to effectively communicate and resolve overpayment issues, set and prioritize
  • goals and improve processes
  • Assists with staff communication, providing updates, resolving issues, setting goals and maintaining standards
  • Maintain established departmental policies and procedures, objectives, patient, and customer service policies
  • Assist with payroll activities for team members (i.e., time cards, edit sheets)
  • Assist manager with development and implementation of department and project action plans
  • Perform validation of discrepancy reason codes assigned by Discrepancy Analyst
  • Initiate refunds of identified overpayments and clears discrepancies from the log
  • Monitor take-backs and initiate refunds as appropriate.
  • Practice and adhere to the ¡§Code of Conduct¡¨ philosophy and ¡§Mission and Value Statement¡¨
  • Other duties as assigned



Job Requirements

KNOWLEDGE, SKILLS & ABILITIES
  • Communication - communicates clearly and concisely, verbally and in writing
  • Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by
  • consistently meeting and exceeding expectations
  • Interpersonal skills - able to work effectively with other employees, patients and external parties
  • PC skills - demonstrates proficiency in Microsoft Office applications and others as required
  • Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and
  • systems
  • Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate
  • properly, spell correctly and transcribe accurately

EDUCATION
  • High school diploma or GED required


EXPERIENCE
  • At least one year of related experience required
  • Prior supervisory experience preferred



#ParallonBCOM

CHECK OUT OUR SIMILAR JOBS

  1. Administrative Jobs
  2. Bookkeeper Jobs