Overpayment Analyst in San Antonio at Parallon

Date Posted: 8/10/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    San Antonio
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    8/10/2019

Job Description

Work From Home/Remote
Do you have a passion for healthcare and helping others?

At HCA Healthcare, you have options. Create a customizable health insurance plan that will best suit your family’s lifestyle. Choose from the medical, vision, and dental plans that you need. You can also take advantage of unique employee benefits such as the Employee Stock Purchase Plan (ESPP), Tuition Reimbursement, Consumer Discounts, Student Loan repayment, and our matching 401k. 
 
The Overpayment Analyst is responsible for researching and resolving overpayment discrepancies, credit balances, returned hospital refund checks and handling patient concerns as needed.
In this role you will:


• Perform and validate discrepancy reason coding
• Initiate refunds of identified overpayments and resolve open discrepancies
• Monitor take-backs and initiate refunds as appropriate.
• Review and resolve credit balances
• Accept phone calls and resolve patient concerns related to account balances
• Research returned refund checks and take the necessary action to resolve.
• Identify problem accounts/processes/trends and escalate as appropriate
• Utilize effective documentation standards that support a strong historical record of actions taken on the account.
• Ability to perform basic math to ensure accurate statement of accounts receivable
• Meet the productivity and quality standards of the organization
• Timely completion and comprehension of all educational requirements
• Practice  and  adhere  to  the  “Code  of  Conduct”  philosophy  and  “Mission  and  Value  Statement”
• Other duties as assigned
KNOWLEDGE, SKILLS & ABILITIES
 
• Communication - communicates clearly and concisely, verbally and in writing. This includes  utilizing proper punctuation, correct spelling and the ability to transcribe accurately.
 
• Customer  orientation  -  establishes  and  maintains  long-term  customer  relationships, building trust and respect by consistently meeting and exceeding expectations
 
• Interpersonal skills - able to work effectively with other employees, patients and external parties
 
• PC skills - demonstrates proficiency in Microsoft Office applications and others as required
 
• Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems
 
• Basic skills - demonstrates ability to organize, perform and track multiple tasks accurately in  short  timeframes,  have  ability  to  work  quickly  and  accurately  in  a  fast-paced environment while managing multiple demands, ability to work both independently and collaboratively as a team player, adaptability, analytical and problem solving ability and attention to detail and able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately.

Job Requirements

EDUCATION
 
High school diploma or GED required.
 
EXPERIENCE
 
One year of related experience required.
 
Parallon is an industry leader in revenue cycle services. We partner with over 650 hospitals and 2,400 physician practices nation-wide. Our parent company, HCA Healthcare has been consistently named a World’s Most Ethical Company by Ethisphere and is ranked in the Fortune 100. We are dedicated to ensuring our patients have the best experience even after they leave our facilities.
 
If you have experience in hospitality, retail, or other service industries, this could be your next opportunity! We are actively reviewing applications. Highly qualified candidates will be promptly contacted for interviews. Submit your resume today and join our community of caring!
 
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.



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