Overpayment Analyst in Orange Park, FL at Parallon

Date Posted: 6/20/2018

Job Snapshot

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Job Description

Job Summary – The Overpayment Analyst is responsible for researching and resolving overpayment discrepancies, credit balances, returned hospital refund checks and handling patient concerns as needed.

– Overpayment Resolution Manager 

Duties (included but not limited to): 

• Perform and validate discrepancy reason coding 
• Initiate refunds of identified overpayments and resolve open discrepancies 
• Monitor take-backs and initiate refunds as appropriate. 
• Review and resolve credit balances 
• Accept phone calls and resolve patient concerns related to account balances 
• Research returned refund checks and take the necessary action to resolve. 
• Identify problem accounts/processes/trends and escalate as appropriate 
• Utilize effective documentation standards that support a strong historical record of actions taken on the account. 
• Ability to perform basic math to ensure accurate statement of accounts receivable 
• Meet the productivity and quality standards of the organization 
• Timely completion and comprehension of all educational requirements 
• Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement” 
• Other duties as assigned

Job Requirements

• Communication - communicates clearly and concisely, verbally and in writing. This includes utilizing proper punctuation, correct spelling and the ability to transcribe accurately. 
• Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations 
• Interpersonal skills - able to work effectively with other employees, patients and external parties 
• PC skills - demonstrates proficiency in Microsoft Office applications and others as required 
• Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems 
• Basic skills - demonstrates ability to organize, perform and track multiple tasks accurately in short timeframes, have ability to work quickly and accurately in a fast-paced environment while managing multiple demands, ability to work both independently and collaboratively as a team player, adaptability, analytical and problem solving ability and attention to detail and able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately.

• High school diploma or GED required.

• One year of related experience required. 


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