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Overpayment Analyst in San Antonio at Parallon

Date Posted: 5/23/2019

Job Snapshot

  • Employee Type:
    Per Diem
  • Location:
    San Antonio
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Parallon believes that organizations that continuously learn and improve will thrive. That’s why after more than a decade we remain dedicated to helping hospitals and hospital systems operate knowledgeably, intelligently, effectively and efficiently in the rapidly evolving healthcare marketplace, today and in the future. As one of the healthcare industry’s leading providers of business and operational services, Parallon is uniquely equipped to provide a broad spectrum of customized revenue cycle services.
Job Summary – The Overpayment Analyst is responsible for researching and resolving overpayment discrepancies, credit balances, returned hospital refund checks and handling patient concerns as needed.

***This is a PRN/per diem position.

Duties (included but not limited to):

•         Perform and validate discrepancy reason coding
•         Initiate refunds of identified overpayments and resolve open discrepancies
•         Monitor take-backs and initiate refunds as appropriate.
•         Review and resolve credit balances
•         Accept phone calls and resolve patient concerns related to account balances
•         Research returned refund checks and take the necessary action to resolve.
•         Identify problem accounts/processes/trends and escalate as appropriate
•         Utilize effective documentation standards that support a strong historical record of actions taken on the account.
•         Ability to perform basic math to ensure accurate statement of accounts receivable
•         Meet the productivity and quality standards of the organization
•         Timely completion and comprehension of all educational requirements
•         Practice  and  adhere  to  the  “Code  of  Conduct”  philosophy  and  “Mission  and  Value Statement”
•         Other duties as assigned.

Job Requirements


•         Communication - communicates clearly and concisely, verbally and in writing. This includes utilizing proper punctuation, correct spelling and the ability to transcribe accurately.
•         Customer  orientation  -  establishes  and  maintains  long-term  customer  relationships, building trust and respect by consistently meeting and exceeding expectations
•         Interpersonal skills - able to work effectively with other employees, patients and external parties
•         PC skills - demonstrates proficiency in Microsoft Office applications and others as required
•         Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems
•         Basic skills - demonstrates ability to organize, perform and track multiple tasks accurately in  short  timeframes,  have  ability  to  work  quickly  and  accurately  in  a  fast-paced

environment while managing multiple demands, ability to work both independently and collaboratively as a team player, adaptability, analytical and problem solving ability and attention to detail and able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately.


High school diploma or GED required.


One year of related experience required.
Parallon/HCA is an equal opportunity workforce and no one shall discriminate against any individual with regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, genetic information or veteran status with respect to any offer, or term or condition, of employment. We make reasonable accommodations to the known physical and mental limitations of qualified individuals with disabilities.


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