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Network Manager/LAN Administrator in Nashville at Parallon

Date Posted: 1/23/2019

Job Snapshot

Job Description

Parallon believes that organizations that continuously learn and improve will thrive. That’s why, after more than a decade, we remain dedicated to helping hospitals and hospital systems operate knowledgeably, intelligently, effectively and efficiently in the rapidly evolving healthcare marketplace, today and in the future. As one of the healthcare industry’s leading providers of business and operational services, Parallon is uniquely equipped to provide a broad spectrum of customized revenue cycle services.

The Network Manager/LAN Administrator assures that the Patient Account Services obtains maximum benefits from telecom/information systems integration. The manager promotes teamwork and provides leadership to staff to meet organizational goals and objectives. The manager maintains the PC Network to provide maximum systems availability and performance.  

DUTIES INCLUDE BUT ARE NOT LIMITED TO:
• Guide the implementation of Telecom/Information Systems at the Patient Account Services. Implementation is to include interfaces to all appropriate mainframe and networked systems. (Telephone, Voice Mail, Paging, Faxing, PA, IVR, Call pilot, ACD, etc.) 
• Manage day-to-day Telecom/Information Systems integration/support, providing leadership to a staff of 3 to 7 individuals.
• Coordinate support of end users (400 ) with ongoing Telecom and IT&S needs (Telecom Services, PCs, Networking, Email, Electronic Report Distribution, Help Desk Support, etc.)
• Assist in development of training programs for new equipment and software applications 
• Maintain LAN to provide maximum systems availability and performance (user maintenance, application software installation, network monitoring, network performance issues) 
• Develop policies & procedures to track hardware/software installations and licensure and ensure Corporate Compliance Standards are met. These procedures should include annual audits and documentation of corrective actions taken. 
• Identify opportunities for greater efficiencies through process improvement, systems integration and assist in implementation of these solutions. 
• Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement” 
• Other duties as assigned 

Job Requirements

KNOWLEDGE, SKILLS & ABILITIES • Organization - proactively prioritizes needs and effectively manages resources
• Communication - communicates clearly and concisely 
• Leadership - guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services 
• Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
• Tactical execution - oversees the development, deployment and direction of complex programs and processes
• Policies & Procedures - articulates knowledge and understanding of organizational policies, procedures and systems
• PC skills - demonstrates proficiency in Microsoft Office applications and others as required 
• Financial management - applies tools and processes to successfully manage to budget 
• Project Management - assesses work activities and allocates resources appropriately 
• Technology Management - demonstrate superior knowledge of interface support, LAN and network equipment and software  

EDUCATION
• Bachelor’s Degree in Information Systems or related field 
• Equivalent work experience may substitute degree requirement

EXPERIENCE
• Minimum 4 years' technical and managerial experience in Information Technology and Services
• Minimum 2 years' supervisory experience
• Experience with telecom and Columbia/HCA systems preferred 

CERTIFICATE/LICENSE
• N/A