Medical Collections Specialist - COLUMBIA, MISSOURI in Columbia, MO at Parallon

Date Posted: 8/26/2018

Job Snapshot

Job Description

Parallon® is one of the healthcare industry’s leading providers of business and operational services. We are uniquely equipped to provide a broad spectrum of customized services in the areas of revenue cycle, purchasing, supply chain, technology, workforce management and consulting. Parallon® is committed to supporting healthcare providers improve the health and well-being of their communities.


Medical Collections Specialist Opportunity ● Now Hiring!!


  • Growing organization supporting one of the largest healthcare systems in the country.
  • Competitive salaries and a monthly bonus opportunity.
  • Innovative compensation plan that allow for possible salary increases every 90 days.

Prior collections, medical billing and customer service experience a plus.  Applicants must be available to work 2 late nights until 8:00 pm and one Saturdays per month from 9:00 am - 1:00 pm.  Bnefits offered for full-time employees include Paid Time off (PTO) for vacation, sick leave and holidays, a 401k program with a company match, and employee stock purchase plan, health, dental & life insurance. 





  1. Perform collections activity based on collection queue/production goals.
  2. Follow all required FDCPA regulations and system procedures.
  3. Maintain a working knowledge of client policies and procedures.
  4. Maintain acceptable call quality as determined by the Management staff.
  5. Assist the Unit Manager or Team Lead in working priority reports promptly, effectively, and efficiently.
  6. Close out an appropriate number of accounts each month as determined by Management.
  7. Be a mentor to new employees and assist in their training and development.
  8. Work with insurance companies and completing any necessary correspondence to facilitate account resolution.
  9. All other duties as assigned.



Job Requirements

  • Knowledge: Working knowledge of collections.  Capable of meeting production goals.  High school diploma or equivalent.
  • Experience: Minimum 1 year experience in collections, medical billing, customer service or equivalent with a proven track record of meeting production goals on a regular basis with experience in providing training and feedback to less experienced collectors.  Experience with standard office software products a must.
  • Skills/Aptitudes: Demonstrated communication and problem solving skills and the ability to act/decide accordingly.  Ability to collect, create and research complex or diverse information.  Exceptional customer service and the ability to plan organize and exercise sound judgment.



  • High school diploma or equivalent.



  • Minimum 1 year work experience in customer service, preferably in a medical setting.  Prefer experience in Insurance, collections or related area.
  • Experience with Microsoft Office suite and standard office equipment (copier, fax machine) a must.


  1. Customer Service Jobs
  2. Collections Jobs